Position: Learning & Development Apprentice Administrator
Department: Training
Location: Darlington
Salary: £300 per week (raising to RLW after 12 months)
Reporting to: Group Training Manager
Hours: Full Time – 35 hours per week Monday to Friday
Contract: Permanent
About CDER Group
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.
We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.
As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.
Introduction
To provide administrative and coordination support to the Learning & Development team, ensuring effective organisation and delivery of all training and development activities across the Group.
What’s in it for you? 🎁
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- Casual dress
- Free onsite parking (excluding City of London)
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice – up to two days per year
- Long service awards
- Enhanced family leave
- Working hours that are flexible
- Extra holiday days available to buy, up to five days per year
- Death in Service Benefit
- As if that wasn’t enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week
Responsibilities
- Answer and direct phone calls and L&D queries.
- Manage the shared L&D inbox, ensuring professional and timely responses.
- Support training coordination — booking sessions, sending calendar invites, and maintaining attendance records.
- Manage training enrolments and completion records on the Learning Management System (LMS).
- Assist with uploading content, creating reports, and maintaining data accuracy within the LMS.
- Support the issue of certificates and post-course feedback collection.
- Maintain digital filing systems and training logs.
- Provide general administrative support to the L&D team.
Personal qualities and skills
- Confident communicator and team player.
- Excellent organisational skills and attention to detail.
- Basic IT skills (Microsoft Office, Outlook).
- Willingness to learn new systems and processes.
- Friendly, approachable, and professional manner.
- Strong commitment to personal development.
Career Opportunity
This apprenticeship offers a fantastic opportunity to begin your career in Learning & Development within one of the UK’s leading professional services groups. You will gain valuable, hands-on experience across all areas of the L&D function — including training coordination, learning systems administration, course evaluation, and digital learning. With full support from the Group Training Manager and wider L&D team, you’ll have access to ongoing mentoring, development plans, and opportunities to progress into roles such as:
- Learning & Development Coordinator
- Learning & Development Specialist
- Systems or E-Learning Administrator
- Learning & Development Business Partner
At CDER Group, we are passionate about developing our people and investing in future talent — this apprenticeship is just the first step in building your long-term career with us.
Ready to Join Us?
Apply now and start your journey with CDER Group, where you can make a real difference while growing your career.
CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.
If you require any assistance or accommodation due to a disability, please contact the HR department.