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Fairness in Operation.

Our Fairness Framework ensures fair treatment is embedded in every engagement with clients, customers and staff.

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Focus & Expertise.

Specialist centres of excellence for Central Government, Local Authority Revenues, Road User Charging and Road Traffic debts.

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EXPERIENCE. SCALE. TRUST.

Drawing from the expertise, experience and reputation of three of the UK’s leading enforcement and debt recovery providers – JBW Group, Phoenix Commercial Collections and Collect Services – CDER Group is a trusted collections partner providing market leading innovation to UK Government and commercial clients nationwide.

 

NATIONAL SCALE

Enhanced efficiency through national scale and investment in state-of-the-art infrastructure, technology, and analytic tools.

 

QUALITY OF SERVICE

A comprehensive Fairness Framework and Vulnerability Strategy, with substantial commitments to clients, customers, employees and stakeholders to ensure  delivery of our key outcome:

Debt Fairly Collected.

 

OPERATIONAL EXCELLENCE

Three centres of excellence led by experienced industry specialists in Central Government, Traffic & Road User Charging and Local Government Revenue Collection ensure focus and expertise.

Our Services

Operating across the UK, CDER Group provides a complete range of enforcement, debt recovery and related services for local and central government and commercial clients.

Enforcement Agent Services

With over 400 Enforcement Agents based across the UK, a range of innovative engagement channels, and a commitment at all levels to our Fairness Charter, we maximise essential revenue returned to our clients whilst ensuring fair resolution.

Our specialist capabilities include:

  • Council Tax (including CTRS schemes)
  • Non Domestic Rates and BIDs
  • Parking, Road Traffic and Road User Charging
  • Clean Air Zones

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Other Collection Services

CDER Group companies provide a full range of fast, effective solutions for recovery of all types of debt, as well as property services such as forfeiture and possession. We offer a fully FCA regulated service for collection of non-enforceable local authority, consumer and utility debts, as well as a fast, effective service for transferring up and enforcing high court writs.

Our specialist capabilities include:

  • Former Tenant Arrears, Housing Benefit Overpayment and other Sundry Debts
  • Commercial Rent Arrears Recovery, Forfeiture and Possession
  • High Court Enforcement
  • FCA regulated commercial and utilities debt collection and credit management services

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Added Value Services

We build and maintain a partnership approach with all our clients, and provide a range of added value services aimed at reducing costs, improving efficiencies, providing development opportunities or enhancing our clients’ social value objectives.

Our added value offerings include:

  • Execution of bail/no-bail arrest warrants with specially trained and experienced arrest officers using a fully risk assessed approach
  • Property inspections, with a flexible and cost effective solution for domestic and commercial inspections
  • Tracing and investigation services including pre-enforcement debt evaluation
  • Training and professional development opportunities for client staff and partners

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Our Approach

At this critical time in the UK recovery, we recognise that it has never been more important for us to ensure we raise the standard of good conduct and practice in everything we do. United by our common vision to deliver ‘Fairness’ and ‘Operational Excellence’ our business has been formed around a core set of principles and practices governing our engagement with clients, customers, employees and all of our stakeholders.

Fairness in Operation

3 Principles + 3 Practices = 1 Outcome
Debt Fairly Collected

CDER Group developed the Fairness Framework to embed fairness into all of our engagements with clients, customers (debtors), stakeholders and our people and to set a new standard for responsible and high quality collections and enforcement.

Our aim has been to go further than mere words and demonstrate how we are applying a uniquely structured and rigorously measured operating framework across all operations, cascading down into the daily activities we are undertaking for our clients and customers.

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Our Systems

Supporting intelligence-led decisions and actions to provide a better outcome.

Our Edge system’s unique “single customer view” architecture, combined with advanced analysis and reporting tools, allows us to tailor our collection approach for each individual, with faster engagement, higher response rates and fairer resolutions.

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Latest News

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1 August 2020

Announcing the launch of CDER Group, the new name for JBW Group, Phoenix Commercial Collections & Collect Services

JBW Group has today announced that Phoenix, JBW and Collect Services have merged together to form a single company, CDER…


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Mental Health Awareness Week


19 May 2020

Mental Health Awareness Week 18-24 May 2020

This week is Mental Health Awareness Week, hosted by the Mental Health Foundation. The theme this year is kindness. The…


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Brochure spread


12 May 2020

Proud to be a patron and editorial contributor to SSAFA’s official VE Day 75 commemorative album

We were extremely proud to continue our support of the nation’s Armed Forces, through SSAFA and the MoD, during the…


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EXCITING CAREER OPPORTUNITIES WITH CDER

CDER is the UK’s fastest growing provider of debt management solutions for the public sector. Our industry leading technology and generous remuneration packages have made us an employer of choice within the industry, as evidenced by Silver Investors in People accreditation. With several new contract wins across the country, we are looking for enthusiastic individuals to join our enforcement team.

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