EXPERIENCE. SCALE. TRUST.
Drawing from the expertise, experience and reputation of three of the UK’s leading enforcement and debt recovery providers – JBW Group, Phoenix Commercial Collections and Collect Services – CDER Group is a trusted collections partner providing market leading innovation to UK Government and commercial clients nationwide.
NATIONAL SCALE
Enhanced efficiency through national scale and investment in state-of-the-art infrastructure, technology, and analytic tools.
QUALITY OF SERVICE
A comprehensive Fairness Framework and Vulnerability Strategy, with substantial commitments to clients, customers, employees and stakeholders to ensure delivery of our key outcome:
Debt Fairly Collected.
OPERATIONAL EXCELLENCE
Three centres of excellence led by experienced industry specialists in Central Government, Traffic & Road User Charging and Local Government Revenue Collection ensure focus and expertise.
Our Services
Operating across the UK, CDER Group provides a complete range of enforcement, debt recovery and related services for local and central government and commercial clients.
Enforcement Agent Services
With over 400 Enforcement Agents based across the UK, a range of innovative engagement channels, and a commitment at all levels to our Fairness Charter, we maximise essential revenue returned to our clients whilst ensuring fair resolution.
Our specialist capabilities include:
- Council Tax (including CTRS schemes)
- Non Domestic Rates and BIDs
- Parking, Road Traffic and Road User Charging
- Clean Air Zones
Other Collection Services
CDER Group companies provide a full range of fast, effective solutions for recovery of all types of debt, as well as property services such as forfeiture and possession. We offer a fully FCA regulated service for collection of non-enforceable local authority, consumer and utility debts, as well as a fast, effective service for transferring up and enforcing high court writs.
Our specialist capabilities include:
- Former Tenant Arrears, Housing Benefit Overpayment and other Sundry Debts
- Commercial Rent Arrears Recovery, Forfeiture and Possession
- High Court Enforcement
- FCA regulated commercial and utilities debt collection and credit management services
Added Value Services
We build and maintain a partnership approach with all our clients, and provide a range of added value services aimed at reducing costs, improving efficiencies, providing development opportunities or enhancing our clients’ social value objectives.
Our added value offerings include:
- Execution of bail/no-bail arrest warrants with specially trained and experienced arrest officers using a fully risk assessed approach
- Property inspections, with a flexible and cost effective solution for domestic and commercial inspections
- Tracing and investigation services including pre-enforcement debt evaluation
- Training and professional development opportunities for client staff and partners
Our Approach
At this critical time in the UK recovery, we recognise that it has never been more important for us to ensure we raise the standard of good conduct and practice in everything we do. United by our common vision to deliver ‘Fairness’ and ‘Operational Excellence’ our business has been formed around a core set of principles and practices governing our engagement with clients, customers, employees and all of our stakeholders.
Fairness in Operation
3 Principles + 3 Practices = 1 Outcome
Debt Fairly Collected
CDER Group developed the Fairness Framework to embed fairness into all of our engagements with clients, customers (debtors), stakeholders and our people and to set a new standard for responsible and high quality collections and enforcement.
Our aim has been to go further than mere words and demonstrate how we are applying a uniquely structured and rigorously measured operating framework across all operations, cascading down into the daily activities we are undertaking for our clients and customers.
Our Systems
Supporting intelligence-led decisions and actions to provide a better outcome.
Our Edge system’s unique “single customer view” architecture, combined with advanced analysis and reporting tools, allows us to tailor our collection approach for each individual, with faster engagement, higher response rates and fairer resolutions.
Latest News
11 March 2022
CDER Group retains Investors in People Silver accreditation
CDER Group is delighted to have retained our Investors in People Silver accreditation, following a comprehensive audit process. Silver is…
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30 November 2021
CDER Group wins Best Vulnerable Customer Support Initiative at the 2021 CCS Awards
The 2021 Collections and Customer Service Awards were held in Manchester on 24 November 2021. CDER Group are proud to…
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26 October 2021
CDER Group sponsoring 2021 MALG Conference
CDER Group is proud to be sponsoring the 2021 Money Advice Liaison Group (MALG) Conference for 2021, MALG is a…
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EXCITING CAREER OPPORTUNITIES WITH CDER
CDER is the UK’s fastest growing provider of debt management solutions for the public sector. Our industry leading technology and generous remuneration packages have made us an employer of choice within the industry, as evidenced by Silver Investors in People accreditation. With several new contract wins across the country, we are looking for enthusiastic individuals to join our enforcement team.
