We understand that unpaid Council Tax hinders the provision of local services, ultimately affecting society's most vulnerable individuals.
We achieve our industry-leading collection rates while maintaining the lowest level of complaints in this challenging environment.
Why work with CDER
Over 200 local authority clients across the U.K currently trust the CDER group to collect
on their behalf, benefitting from our pioneering intelligence-led approach to fair enforcement and collection.
We have a proven track record in maximising collections while taking care to identify and support people in vulnerable situations. Through our comprehensive budgeting tool, we ensure that customers are accessing all of the available governmental grants and benefits they are entitled to, supporting them in setting up a sustainable repayment plan and guiding them on the pathway to freedom from debt. Those individuals we identify with additional, non-financial vulnerabilities are referred for specialist support or the local authority.
We provide each client with a specialised account management team who regularly review and report on performance against agreed KPIs, and are available at any time for support. 24/7 access is available via our Client Portal to manage cases, view performance, and review Management Intelligence reports.
Fair
We treat people fairly and with respect. Our approach is centred on the person rather than the case, with tailored engagement that reflects their situation.
Open to Vulnerability
We aim to flag customers in vulnerable situations early, through our system intelligence and highly trained employees. Our Welfare Team provides guidance and refers individuals for free independent advice, ensuring these cases don't progress to enforcement unnecessarily.
Effective
We aim to maximise collection at the compliance stage. Our market-leading continuous tracing activity, proprietary propensity modelling, and behavioural insight analysis inform the most effective engagement, ensuring faster, fairer resolutions.
Flexible
For customers who are unable to pay in full, we offer a simple, free financial assessment tool. This tool helps them understand what they can afford so we can work together to create a sustainable payment plan.
Responsive
Our specialist Local Government Revenue team is available 7 days a week. Customers can also self-serve 24/7 via our online Customer Portal and contact us using webchat, email or SMS.
Secure
We uphold the highest standards of data security, which are accredited through ISO/IEC 27001:2013, Cyber Essential Plus, and PCI DSS.
The CDER Group can further support local authorities with a complete portfolio of collections services, including NDR, CRAR and Sundry debt.
More information about our intelligence-led approach to fair enforcement and collection can be found here
Contact our Business Development Team on 01324 469 151,
or email sales@contactcder.co.uk.
News from the CDER Group
Government Announces Reforms to Enforcement Regulations
New Consultation Launched on Sector Regulation
