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CDER

Get in touch.

How can we help?

CONTACT US

If you have received a letter, phone call or visit from one of our staff and have a query, need to provide documentation or need to discuss your case you should contact us as soon as possible.

Customers

TO MAKE A PAYMENT

CDER Group provides a full range of payment options, including 24 hour online and automated telephone facilities. You can see more payment options on our Make a Payment page.

Automated telephone line:
0330 107 0023 (all cases)

Contact Centre:
0330 041 4890 (HMCTS court fines)
0330 107 0023 (All other cases)

Online:
hmcts-customer.cdergroup.co.uk (HMCTS court fines)
customer.cdergroup.co.uk (All other cases)

TO DISCUSS YOUR CASE

If you have a query or need to discuss your case with a member of our team, choose one of the following options:

Transport for London penalties: email us or call  0330 107 0024

Highways England Dart Charge penalties: click here for our Dart Charge customer information page

HMCTS court fines: click here for our HMCTS customer information page

Council Tax, Parking, Traffic Penalties and all other enquiries: email us or call 0330 107 0023

TO MAKE A COMPLAINT

We view a complaint as an opportunity to learn and improve for the future, as well as a chance to put things right.

To help you include all the information our team will need to investigate your complaint, you can download our Customer Complaint Pack.

You can also register your complaint by calling our Contact Centre on 0330 107 0023, or by email.

Clients

LOGIN TO CLIENT PORTAL

Click here to access the Client Portal. If you have any difficulties accessing this, please contact your account manager.

NEW BUSINESS

If you would like more information on the services CDER Group can provide to your organisation, contact our Business Development Team on 0330 041 4836, or email sales@cdergroup.co.uk.

MEDIA ENQUIRIES

We welcome all press enquiries, whether relating to an active news story regarding the enforcement industry, or seeking expert comment on a broader story. If you are a professional journalist you can contact our media relations team by emailing media@cdergroup.co.uk.

EXCITING CAREER OPPORTUNITIES WITH CDER GROUP

CDER is the UK’s fastest growing provider of debt management solutions for the public sector. Our industry leading technology and generous remuneration packages have made us an employer of choice within the industry, as evidenced by Silver Investors in People accreditation. With several new contract wins across the country, we are looking for enthusiastic individuals to join our enforcement team.

Find out more