Why has CDER contacted me?
We collect debts such as Council Tax, Parking, Road Traffic and Road User Charges, Commercial Rent Arrears, Business Rates and Magistrate's Court fines on behalf of clients that include local authorities, Transport for London, Highways England and HMCTS.
These organisations will have made attempts to contact you about the debt.
Having been unable to resolve the matter directly with you, they have passed the debt to us to collect on their behalf.
Please do not ignore it, even if you don't think it is your debt, as this could lead to additional fees or further enforcement action.
What should I do now?
If you wish to make payment in full, the simplest way is via our online payment portal.
You can also register an account and set up or manage a payment plan online.
Otherwise, please contact us on 0330 460 5295 (local rate) to discuss the options available to you and prevent further recovery action and additional costs.
We are committed to helping you resolve your debt. Within the guidelines provided to us by our clients, we can work with you to agree on a realistic payment plan based on an assessment of your circumstances.
If you are a DART Charge customer, you can find specific information here
If you are a TFL customer, you can find specific information here
If you are an HMCTS customer, you can find specific information here
Extra support for those that need it
Tackling debt can be challenging and stressful. If you are struggling and need advice on what to do next, we can guide you to sources of free independent advice and support.
