Our dedication to fair treatment for everyone, regardless of their situation, is a promise we take seriously and consistently deliver throughout our operations.
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Excellence beyond compliance
To ensure we deliver on our commitments as a professional, trusted and ethical provider of high-quality enforcement services, we actively subject ourselves to the scrutiny of an Independent Advisory Group (IAG).
The IAG was established in 2013 and provides objective challenge, validation, and advice across strategic, business, and operational activities, driving improvements to our framework.
The Independent Advisory Group
Julie Spence
OBE, CStJ, QPM IAG Chair
Julie Spence
OBE, CStJ, QPM IAG Chair
Julie brings a wealth of experience gained from a diverse and distinguished career to the role. Previously Chief Constable of Cambridgeshire Constabulary, Julie has also been President of the British Association for Women in Policing, Chair of Police Mutual, former Chair of Cambridgeshire and Peterborough NHS Foundation Trust (Mental & Community Health) and remains a Patron of Cambridge Search and Rescue.
Recognised for being a gender champion and for her leadership for the Queen Mother’s funeral, Julie is also the current Chair of Wellbeing of Women (Cambridge branch), President of Cambridgeshire Community Foundation, Patron and former Trustee of Ormiston Families charity, and an Ambassador of Cambridge 2030, an organisation that aims to deliver a more equal and inclusive city.
Robert Wilson
Chief Executive of the Institute of Money Advisers
Robert Wilson
Chief Executive of the Institute of Money Advisers
Robert is the Chief Executive of the Institute of Money Advisers, a membership organisation for free sector money advisers and he is committed to improving quality and standards in the profession. Since 1987, he has fulfilled key roles in independent advice services, Citizens Advice, local government and as chair of a trustee board. A MBA-qualified senior leader, Robert successfully manages partnerships and strategic relationships with government, regulator and finance industry stakeholders.
Major General Peter Williams
CMG OBE
Major General Peter Williams
CMG OBE
Peter worked for over thirty years in the military and was involved in a very wide spectrum of roles demanding leadership, strategic planning, teamwork and communication skills, mainly in operational, intelligence and military diplomatic settings. He has always focused on delivering solutions that are ethical and fair to all parties and enthusiastically supports CDER Group’s commitment to social responsibility and its fairness agenda.
Karen Daber
Retired as an Assistant Chief Constable
Karen Daber
Retired as an Assistant Chief Constable
Karen has a wealth of experience from her professional career, and we are delighted to welcome her to our Independent Advisory Group. Having retired as an Assistant Chief Constable, Karen championed equality issues. and coached and mentored other officers and staff throughout her career. She was appointed by the College of Policing to lead the National Police Integrity Programme for England and Wales, which included developing and implementing the national Code of Ethics for policing. Since 2020, Karen has been a non-executive director at Cambridgeshire and Peterborough’s Mental Health and Community Foundation Trust and serves as Chair of its Safety and Quality Committee.
The IAG reviews
• our operational performance against our own social justice agenda
• our compliance to all regulatory and legal standards
• all complaints and their resolution, to ensure that vulnerable customers are protected and all customers are treated with dignity and respect.
"The IAG are committed to supportive challenge and proactive visits, as well as sharing insights and best practice to ensure that CDER is continually improving its services and maintaining the highest levels of service for their clients and all customers - including those who may be in vulnerable situations."
Julie Spence - IAG Chair
Social Responsibility
The success of our business depends on maintaining our reputation as a responsible and trusted provider of services for our clients, customers, employees and the communities in which we operate.
Our core corporate social responsibility principles are embedded within CDER’s end-to-end business model, promoting social value throughout the organisation.
Accountable
Our policies and practices must deliver measurable benefits balanced across all stakeholders.
Transparent
We create clear procedures, open standards and undertake independent scrutiny.
Ethical
Our balanced, responsive, intelligence-led practices deliver positive outcomes for clients and customers.
We measure our commitment to these responsibilities daily through our Service Quality Dashboards.
Our internal policies are designed to ensure the safeguarding of our customers, clients, employees and their data, as well as the safekeeping of our facilities and systems, with appropriate consideration of our impact on the environment. These include:
Environmental Policy
Equality & Diversity
Health & Safety
Safeguarding & Vulnerability
Privacy
Corporate Social Responsibility
Complaints Policy
Information Security
Legislation and Standards
As a company committed to fairness and ethical collection, we carry out regular checks to ensure our service standards meet all mandatory legislative and regulatory requirements. We subject ourselves to an external Good Governance audit each year, and our ISO9001, ISO14001, ISO45001 and ISO27001 accredited quality, environmental, health and safety and information security management processes ensure that professionalism, ethics and transparency are embedded in all our operations.
We adhere strictly to the codes of practice and legislative provisions which apply to all Enforcement Agents.
Tribunals, Courts and Enforcement Act 2007
The Act provides a new statutory code in relation to taking control of goods in order to sell them to enforce payment of debts. The following Extract, Part 3 of the Act, details the procedure for Taking Control of Goods; the authorisation of Enforcement Agents and the abolition of the common law right to distrain for rent arrears
Tribunals, Courts and Enforcement Act 2007 Schedule 12
This schedule sets out the process for taking control of goods. The schedule is supported by further detailed regulations.
Crime and Courts Act 2013
This Act contains amendments to the TCE, principally in respect to the Powers of Entry that are available to Enforcement Agents.
The Taking Control of Goods Regulations 2013
This regulation sets out the detailed process for taking control of goods.
The Taking Control of Goods (Fees) Regulations 2014
This regulation details the fees and disbursements that may be recovered from debtors by Enforcement Agents.
Civil Procedure Rules – Part 84 & Part 85
The CPR contains detailed rules in relation to enforcement by taking control of goods, in particular in regard to applications by an Enforcement Agent under the TCE and regulations and in regard to claims on controlled goods.
The Certification of Enforcement Agents Regulations 2014
This regulation introduces provisions governing the Certification of Enforcement Agents.
The Courts Act 2003
This extract from the Act created High Court Enforcement Officers and details the legislation, supported by regulations, covering their appointment, conduct and powers.
The High Court Enforcement Officers Regulations 2004
This regulation provides detailed provisions covering the appointment, qualifications and fees that may be charged by enforcement officers. This regulation was amended when the TCE came into force.
Taking Control of Goods: National Standards
Published by the Ministry of Justice, these standards set out the minimum ethical and professional behaviours expected from Enforcement Agents.
We also hold ourselves accountable to the following Standards and Good Practice Guides
Enforcement Conduct Board (ECB) Standards for agents and firms
As part of their commitment to ensuring everyone subject to enforcement action is treated fairly, the ECB have produced a set of standards and guidance for ECB accredited enforcement firms and those who work for them.
• The Langlands Report 2004 – Good Governance Standard for Public Services
•Stan Code of Practice (Safer Travel at Night)
•Statutory Code of Practice on Racial Equality in Employment Government Baseline Personnel Security Standard
•HMG Treasury Management of Public Money
•British Standard (BS 8593:2017) Code of Practice for BWV
•HMG Security Policy Framework
•NCSC Cloud Security Principle 2 – Asset Protection and Resilience: Data Sanitisation and Equipment disposal
•NCSC Secure Sanitisation of Storage Media 2016
•Waste Electrical and Electronic Equipment (WEEE) Directive 2013