Submit evidence

All correspondence sent to your address is on the instruction of our client. You must provide evidence that you are the new occupier so that they can update their records and instruct us not to proceed with recovery.

Acceptable evidence is a recent mortgage or council tax statement, tenancy agreement, or utility bill dated within the last three months.

Please email customercare@contactcder.co.uk with the information we need.

You should attach photographs or scanned images of the supporting evidence.

You can also write to us at CDER Group Limited, PO Box 58, Darlington, DL1 9AE,
enclosing copies of your supporting evidence.

Once we receive this, we will notify our client and remove your address from the case record so you will stop receiving letters or visits about this debt. Please be aware that if the documentation supplied is unclear, we may need to contact you again to confirm the information.

To stop further action, you need to provide evidence of the vehicle sale

by email to: customercare@contactcder.co.uk
by post to: CDER Group, PO Box 58, Darlington, DL1 9AE

The evidence should include the following three documents:

DVLA confirmation of the date you ceased to be the Registered Keeper of the vehicle
Proof of sale (copy of receipt) to purchaser

Cancellation of insurance

If you cannot provide one of the above documents, please explain why and provide any other supporting evidence you have.

Please provide us with a copy of the following documents that confirm the change
and timing of ownership:

The full V5 DVLA registration document for the vehicle Proof of purchase (Policy Document) Road Tax Proof of insurance (Receipt) Audit trail showing transfer of funds
Copy of sales advertisement for vehicle (if available)

These should be sent by email to customercare@cdergroup.co.uk.

We may need to contact you if the information provided is unclear.

While we appreciate that this may be an inconvenience, our clients require us to continue recovery action until you provide this evidence.

Once we receive it, we will be able to update the case immediately, stop recovery action regarding the vehicle, and notify our clients so that they can update their records.

We are acting on the information and instructions provided by our client. To prevent further action, please contact the DVLA and provide us with confirmation from them that you have never been the owner of the vehicle to which this debt relates.

DVLA contact details can be found on their website: www.gov.uk/contact-the-dvla

You can send the confirmation by customercare@contactcder.co.uk
We appreciate that this may inconvenience you.
However, our clients require us to continue recovery action until the DVLA confirmation is received.