Our innovative solutions for recovering unpaid Penalty Charge Notices (PCNS) for parking, road user charging and moving traffic offences have made us a trusted partner of Transport for London, DART Charge, National Highways and local authorities for over ten years.
Exceptional client support is provided by our specialised team who regularly review and report on performance against agreed KPIs, and are available at any time for support. 24/7 access is available via our Client Portal to manage cases, view performance, and review Management Intelligence reports.
We operate a Persistent Evader (PE) taskforce that employs accelerated enforcement, enhanced tracing, and asset disposal to target persistent evaders effectively. We have achieved significant success in providing rapid response support for customised campaigns in collaboration with our clients and suppliers.
Why work with CDER
Effective
Our market-leading tracing proficiency,
systems intelligence, and the judgment of
our highly trained team members help us rapidly locate and effectively engage with customers, maximising the speed and success of resolutions.
Efficient
We use leading, proven project management and service implementation platforms seamlessly integrated with our intelligent collections platform, Edge, to maximise collection speed and efficiency.
Advanced
We support our highly trained Enforcement agents with the latest technology, including intelligent routing, ANPR, real-time access to customer-centric case information, and body-worn cameras for safety.
Fair
We take great care to flag those individuals who may be in vulnerable situations so we can get them the support they need, including guidance from our own dedicated Welfare Team.
Responsive
Our specialist Local Government Revenue team is available 7 days a week. Customers can also self-serve 24/7 via our online Customer Portal and contact us using webchat, email or SMS.
Secure
We uphold the highest standards of data security, which are accredited through ISO/IEC 27001:2013, Cyber Essential Plus, and PCI DSS.
More information about our intelligence-led approach to fair enforcement and collection can be found here
Contact our Business Development Team on 01324 469 151,
or email sales@contactcder.co.uk.
News from the CDER Group
Government Announces Reforms to Enforcement Regulations
New Consultation Launched on Sector Regulation
