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An 'enforceable debt' means that an Enforcement Agent has the legal authority to come to your address to take control of and remove goods to clear the debt. 'Debt collection' does not involve the enforcement process and goods cannot be removed to clear the debt.

Debts that are enforceable include County Court Judgements, Council Tax and Non Domestic Rates Arrears, Criminal Fines, Child maintenance, Parking, Traffic and Road User fines, and money owed to HMRC.

Yes. Enforcement Agent is an alternative name for a Bailiff. This video produced by CIVEA (a trade association that represents enforcement agents in England and Wales) explains more about the work that enforcement agents do.

These are the legal documents that give an Enforcement Agent or Bailiff the authority to conduct enforcement activity. If you need further information regarding this, you should seek independent legal advice or you can contact your local Citizens Advice Bureau.

The CDER Group and their Enforcement Agents must act in accordance with relevant legislation such as Schedule 12 TCE Act 2007 and The Taking Control of Goods Regulations 2013. A full list of the regulations we adhere to can be found here: Standards and Legislation. If you believe we have acted outside of these, you can make a complaint. Details of how to make a complaint are found here: Lodge a Complaint Additionally, CDER are accredited by the Enforcement Conduct Board, an independent professional body that provides oversight of the enforcement industry to ensure that all those who are subject to enforcement action in England & Wales are fairly treated. More information is found on their website

You must contact the Enforcement Agent on their telephone number found on the bottom of the letter. They will guide you on what to do next.

An Enforcement Agent can attend an address between the hours of 6am and 9pm. They can attend on any day after the date and time shown on the initial Notice of Enforcement issued to you.

CDER are provided with an address by the relevant authority who passed the case to us. Our initial action is conducted at that address. We also use third-party tracing and DVLA checks on vehicles to try and locate customers who have moved to a new address.

CDER's Enforcement Agents carry a copy of their certificate from the Court, as well as identification issued by CDER to confirm they are working on behalf of us.

Yes. An Enforcement Agent will show you their ID upon request.

The Enforcement Agent is instructed to attend the address to take control of and remove goods to clear the debt. However, they can also discuss the case with you and provide information relating to the debt, as well as ask the office to send copies of any documentation to you.

No. Obstruction of an Enforcement Agent is a criminal offence. Further details of this can be found here.

No you are not required to let the Enforcement Agent enter your property. However, it is often beneficial to do so as they are better able assess your situation and discuss the case discreetly from inside the property.

Taking Control of Goods' means that the goods have been 'seized' and from that point onwards they cannot legally be tampered with or sold to a Third Party. You should seek independent legal advice or contact your local Citizen's Advice Bureau if you require further clarification.

The only way to prevent goods being removed is to make a payment arrangement with the attending Enforcement Agent. It is unlawful to obstruct an agent conducting their duties. Further information can be found here.

A brief summary of what items can be removed by an Agent can be found on the Citizens Advice Bureaus website here If you are unsure if goods were lawfully removed, you should seek independent advice.

No, you should not hide goods from an Enforcement Agent. Enforcement Agents are legally entitled to conduct a thorough search of an address to take control of goods. It is a criminal offence to obstruct them in carrying out their duties.

CDER's Enforcement Agents record their attendances to protect themselves and members of the public. The footage is important evidence should a complaint or a dispute about the visit arise. You are entitled to ask the Agent to switch the camera off if you wish to do so.

You need to send all your evidence, within 7 days of the goods being taken into control, to thirdpartykeepers@cdergroup.co.uk. You will receive an automated email reply with the process which you should follow.

Your goods will be held in a secure storage facility until the balance has been cleared, where they will be made available for collection. If the balance is not paid they will be sold at auction.

For safety and security reasons, the storage facility address will only be provided to you once it has been confirmed the goods can be released to you subsequent to payment being made or other resolution reached.

Yes. If the amount received at auction is above the amount you owe, you will receive a refund of the overpayment from the sale.

You need to contact the Enforcement Agent who is dealing with the case. Their contact information can be found on a notice posted, or on the 'warning of immobilisation' sticker which will have been placed on the vehicle.

If you are unaware of the location of your vehicle or who has removed it, you should initially contact the Police for clarification.