We foster partnerships with organisations where our combined expertise can help us achieve better performance and better outcomes across all our key indicators.
Our support for the communities we serve is evidenced through our diverse range of industry and local sponsorships.
Take me to:
Debt Advice and Support Charities
Working closely with charities that support vulnerable and disadvantaged citizens helps us to understand and engage more effectively with our customers.
Some of our key partners in the charity and advice sector include
Data, Technology, Insight & Analytics
We collaborate with leading knowledge providers and technology innovators to drive improvements in our operations and customer support.
The Behavioural Insights Team have helped us improve the quality and effectiveness of our communications.
We collaborated with University College London on our industry-leading Propensity Models that accurately gauge debt collectability.
Our award-winning partnership with IE HUB provides customers with a simple-to-use tool to assess their income, expenditure, and get support on accessing available financial support and benefits.
We are qualified participants in our industry's procurement frameworks, so our clients can purchase with confidence and gain easy access to our services.
Crown Commercial Services Framework Debt Resolution Services Lot 5:
Enforcement Services (RM6226)
YPO Enforcement Agency Services Vetted Supplier Framework (001200)
Since partnering with IE Hub to create our online budgeting support tool, we have seen a
increase in the total number of individual annual payments received from sustainable arrangements.
comparative increase in the total customer monthly debt repaid under sustainable arrangements.
Industry Regulation
We are passionate advocates for good conduct and increased regulation in the industry.
We are active members of all of our industry's professional bodies, with many of our leadership team occupying leadership roles within these organisations. More about our team can be found here.
We are directly involved in supporting the Enforcement Conduct Board and CIVEA with our expertise as they review of the role of enforcement in public debt collection. This review will shape a fair and transparent industry for all, and our participation and valuable contribution to the process helps to ensure we are at the forefront of adapting to and delivering important and ongoing change within our industry.
Social Value
CDER has achieved Social Value Quality Mark Level 1 accreditation, demonstrating that we deliver, and report on, our social value commitments.
We take pride in our diverse range of industry and local sponsorships. Each sponsorship, including our support for the Armed Forces Covenant, is a testament to the value we place on every community we serve.
Recent activity includes:
Annual funding for a Citizens Advice worker in Barnsley, since 2021.
Financial donations to a number of charities including Roehampton Community Shed, Shelter in Barnsley, Lambeth Council’s Changing Lives Fund, and ‘Drive Forward’ in Lambeth
Donation of van hire and volunteers to support FACT Cancer community Charity and Hope4All in Sunderland with collections and deliveries on a monthly basis during 2022 and 2023
Donation of advent calendars to the FACT Cancer charity in Sunderland 2022
Volunteer services at Christian Against Poverty’s Job Club in Autumn 2022 in Herne Hill, Lambeth.