First In Ethical Enforcement
In 2020, CDER Group launched their pioneering ethical and effective approach to collection and enforcement, centred on our belief that everyone has a right to be treated fairly, regardless of their situation.
We continue to lead the way, balancing sensitive treatment for customers in vulnerable situations with intelligence-led operations that optimise collections from those who are able to pay.
We offer a complete range of enforcement, debt recovery and related services for local and central government and commercial clients.
UK Nationwide coverage
- 3 centres of excellence for Central Government, Traffic & Road User Charging and Local Government Revenue
- Partner companies in Harlow, Market Harborough and Stoke-on-Trent
Our partner companies in the CDER Group are:
For a deeper look at how CDER's market-leading debt intelligence platform works to improve resolution results across businesses and organisations of any type, size and scale, please visit:
ACCREDITATION & MEMBERSHIP
csa
great place to work
FORS
“The enforcement sector and the debt advice sector see CDER as a leading light in making sure that customers are treated fairly and justly, while still meeting the needs and expectations of clients and collecting debt. The organisation provides a crystal clear demonstration that ‘enforcement’ and ‘customer service’ can (and should) sit comfortably alongside each other.”
Customer Service Excellence Award 2024
Find out more about us
OUR
APPROACH
We are committed to delivering on our promise of fair treatment for every customer.
OUR
TECHNOLOGY
Our successful fairness-led approach to collection and enforcement is enabled by our best-in-class intelligence-led operations and management system.
SERVICE
& SUPPORT
We tailor our support of customers, clients and stakeholders, providing them with agency that aids them in achieving their goals.
OUR
PEOPLE
Our culture of excellence, development and engagement is led by our experienced leadership team.
OUR
PARTNERSHIPS
We maintain strong partnerships with charities and technology innovators that help us to better support our customers.
COMPLIANCE
& GOVERNANCE
We uphold ourselves to the highest standards of conduct and regulation, including regular independent scrutiny.
We are award winners
Credit Awards
2024
Partnership Initiative
CIVEA Excellence Awards 2024
Credit & Collections Awards 2024
Credit & Collections Awards 2024
Credit & Collections Awards 2024
of the Year
IRRV Awards
2024
CSA Awards
2023
IRRV Performance Awards 2024
CCS Awards
2023
CIVEA Excellence Awards 2024
Interested in better, faster, and more responsible debt resolution? Contact Us