CDER Group’s innovative fairness led approach, active industry participation, and robust compliance programmes have led to widespread recognition within the enforcement, financial services and debt advice sectors, as well as the credit services industry alongside FCA regulated debt collection agencies.
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Professional Memberships
CDER are proud members of the following bodies
Credit Services Association
The Credit Services Association are the UK trade association for the debt collection and debt purchase industry. The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the services members provide.
Civil Enforcement Association
CIVEA sets and enforces professional standards for the Enforcement industry. As a CIVEA Member, CDER Group adheres to, and exceeds, the requirements of the CIVEA Code of Conduct and Good Practice Guide.
Enforcement Conduct Board
The Enforcement Conduct Board (ECB) is the independent oversight body for the enforcement industry in England and Wales.
Institute of Revenues Rating and Valuation
The IRRV is the professional body for local taxation, benefits and valuation. It promotes best practice and supports the professional activities of members working in government and the private sector.
British Parking Association
The BPA is the recognised authority within the parking profession, promoting new initiatives and driving innovation, technology and professional standards across the industry.
Certifications
To maintain and evidence the high degree of professionalism across all our operations we comply with a number of internationally recognised quality standards, including:
BSI ISO/IEC 27001
Information Security Management
Accredited
City & Guilds
Cyber Essentials
FORS 002231
Information Commissioner's Office
Investors in People | Silver
ISOQAR 9001
Quality management
ISOQAR 14001
Environmental management
ISOQAR 45001
Health and Safety management
Mental Health at Work Commitment
pci DSS Compliant
Prompt Payment Code
Social Value Quality Mark Level 1
Customer Service Excellence
Awards
Our focus on continual improvement and demonstrable market leadship has been recognised both within and beyond the enforcement industry. Our most recent awards include:
Finalist
Excellence in Partnership (Service Delivery)
IRRV Awards 2025
Winner
Best use of Technology in Credit Collection - Credit & Collections Awards 2024
Winner
Customer Engagement Solution - Credit & Collections Awards 2024
Winner
Enforcement Specialist
of the Year - Credit & Collections Awards 2024
Winner
Compliance & Regulatory Initiative - Credit & Collections Awards 2024
Winner
Best Outsourcing and Partnership Initiative
- Credit Awards 2024
Finalist
Education and Staff Development
- IRRV Awards 2024
Winner
Training and Development
- CIVEA Excellence Awards 2024
Winner
Women in Enforcement
- CIVEA Excellence Awards 2024
Winner
Kim Macmillan Award Category - CSA Award 2023
Finalist
Excellence In Partnership Working in Community Involvement and Debt Resolution - IRRV Performance Awards 2023
Winner
Best Vulnerable Customer Support Team - CCS Awards 2023
Winner
Back Office Team of the Year - British Parking Awards 2022
Winner
Best Vulnerable Support Initiative - CIVEA Awards 2022
Winner
Best Local Authority Partnership (Revenues) - CIVEA Awards 2022
Winner
Best Payment Solutions - Credit & Collections Technology Awards 2022
Winner
Excellence in Social Inclusion - IRRV Awards 2021
Winner
Helping Vulnerable Customers - Credit Excellence Awards 2021
Winner
Best Vulnerable Customer Support Initiative - CSS Awards 2021