Technology is key to delivering our successful fairness-led collection and enforcement approach. The tools we use empower our customers in taking control of their debt while meeting and exceeding the requirements and expectations of our clients.
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Human-Centred, Tech-Enabled
Our industry-leading intelligent debt resolution platform benefits from an annual investment of over £1 million. We combine the learning from decades of operational experience with machine intelligence and human judgement, enabling us to tailor our engagement to reflect each customer's circumstances. We call this process 'Debt Intelligence Realised'.
Our platform advantage
Using data from a wide range of internal and external sources, we build a comprehensive picture of each customer. Innovative analytics and intelligent decision models guide the most efficient and effective digital and real-world engagement, with instantly visible updates available to all parties.
The outcomes and learning from each engagement are fed back into our analytics and decision models, ensuring they reflect current circumstances and helping to improve their accuracy over time.
Market leading benefits for our clients and customers
CUSTOMER
INSIGHT
The knowledge acquired from processing tens of millions of civil and criminal cases provides us a deep understanding of our customer's situations, needs and preferences.
TRACING
PROFICIENCY
Real-time links with our data providers ensure information is up to date throughout the process, increasing the chances of recovery.
PROPENSITY
TO PAY
We analyse over 40 behavioural and demographic criteria for the most accurate assessment of debt collectability, improving caseload management.
OPTIMISED
COMMUNICATION
Our behavioural insight analysis supports us in approaching customers at the best times, in the right channels, with the right message for them.
SMART
ENGAGEMENT
Informed by Decision Intelligence, EDGE rapidly orchestrates the most efficient inbound and outbound engagement, allocating and scheduling cases and calls, and guiding and supporting agents in the field.
BUSINESS
INTELLIGENCE
Our reporting tools provide insight for proactive performance management across the business at any time.
Easy, Intuitive, Digital Self Serve
We have prioritised creating quality digital channels and tools as the most convenient choice for our customers and clients
Best-in-Class In-Field Technology
In addition to automated scheduling and routing managed through EDGE, we use the latest technology to support our enforcement agents and ensure fairness is upheld with each engagement.
HAND HELD
DEVICES
Hand-held devices providing real-time case information
BODY WORN
CAMERAS
Body-worn cameras that record all customer interactions
ANPR
TECHNOLOGY
ANPR technology to assist in vehicle identification.
Interested in better, faster, and more responsible debt resolution for your business or organisation? Contact Us