Local Authority Debts

maximising housing, corporate & sundry debt recovery

We support clients nationwide in collecting outstanding non-enforceable debts such as Former Tenant Arrears, Housing Benefit Overpayment and other Sundry Debts.

We are also achieving outstanding results with specialised services for collecting aged debt, such as Council Tax, NNDR arrears, and expired traffic warrants.

Sundry Debt

We have extensive experience in collecting sundry debts. These include a broad range of miscellaneous debts owed by companies and individuals, many of whom have multiple debts. While these are often small amounts, they add up to a significant value, but they can be time-consuming to collect.

Our intelligent collections platform offers an exceptionally efficient way to recover this lost revenue while freeing local authority resources to focus on core activities.

Housing Benefit Overpayment

Collecting HBO is a complex and sensitive area of collection.

Our innovative and tailored recovery solution includes professional training for employees in general benefits regulations and specific local authority circumstances to ensure we can provide expert guidance and support if there is ongoing hardship.

Our intelligence-led contact strategies encourage early engagement, and we offer bespoke online tools such as our Financial Assessment tool in partnership with IE Hub, that help us work with customers to develop an achievable repayment plan.

Former Tenant Arrears

CDER Group has substantial experience working with Local Authorities and Housing Associations to reduce the volume and amount of former tenant arrears owed.

While this is traditionally a challenging type of debt to collect, we achieve a consistent success rate through

our robust tracing and intelligence gathering capabilities, ensuring we locate more customers and can provide an accurate assessment of their ability to pay
a tailored recovery strategy, using a range of contact channels and methods to prompt early engagement

“We have been very impressed with the approach taken by CDER to recover our Sundry Debts. Their activities have been compliant and highly effective, resulting in good collection rates.”

Cathy Curnow - Team Leader
Revenues, Benefits & Transactional Services, Plymouth City Council