Extra Support

Information and support details for customers needing more assistance.


We understand that tackling debt can be challenging and sometimes stressful. If you need to get advice and information on what to do next let us know and we can help you find some support.

If you are concerned about the rising cost of living and need help, you can find information and support available via the below sources:


Help for Households


Citizens Advice Bureau

Get help with the cost of living
Call 0808 223 1133


Business Debtline

Call 0800 197 6026

Local Council
Your local council will have information on their website about benefits, grants, funds and discounts you may be eligible to receive. They can also provide you with details of charities and organisations offering a wide range of support and advice in your local area.

Vulnerable customers

CDER Group are committed to providing effective help and support to our vulnerable customers. We have a dedicated Welfare Team trained to help. If you are having difficulty managing your finances please contact us – the sooner we know the sooner we can help.

Find out more

Independent advice

If you are having difficulty managing your debts, there are a number of national organisations that can provide impartial, free support and advice.

Find out more