All the support you need

for a future free of debt

If you want to pay your debt, the simplest way is to go directly to our secure online Payment Portals.

You need to select the right portal for the type of debt you are paying.

Take me to:

Otherwise, please explore the following topics to find the right support for you.
If you would like personal guidance please Contact Us or use our live Webchat function located at the bottom right of your screen, available Monday-Friday 8am – 4pm.

I’ve received a letter or visit, what should I do?

FIND OUT MORE

We know that it can be worrying and upsetting to be contacted by a debt enforcement company. Although it may be tempting, please do not ignore it, as this may lead to additional charges and enforcement action.

I'd like to understand my payment options

FIND OUT MORE

We offer a range of payment options. You can pay in full, set up a flexible payment plan, amend your payments, or update your contact details.

I don’t think I owe this debt

SUBMIT EVIDENCE

If you have received notice of a debt that you don’t think you owe, you must let us know. Please contact us immediately on 0330 460 5295 for guidance. You may need to submit information or evidence to us to stop further enforcement action.

I have questions or need more information

FAQ's

We understand that the debt enforcement and collection process may seem complicated and confusing at times. Our FAQs contain the answers to the questions we get asked most often.

I’d like to discuss my case

If you need more information or would like to discuss your case, please reach out to our customer services team. There are multiple ways to contact us. Alternatively our live Webchat is located bottom right of this page.

I’d like to make a complaint

FIND OUT MORE

We aim to provide exceptional levels of customer care and service, and we are sorry if you feel that we have not met your expectations. We view complaints as an opportunity to learn and improve, and a chance to put things right.

Extra support for those that need it

Tackling debt can be challenging and stressful. If you are struggling and need guidance on what to do next, we can direct you to sources of free independent advice and support.

COST OF LIVING & BUDGETING

Tools and resources help you with understanding what you can afford to pay.

RESOURCES

FREE INDEPENDENT ADVICE

If you are struggling financially and/or have multiple debts, there are many excellent sources of free advice available.

GET ADVICE

FURTHER ASSISTANCE

If you are struggling with other factors that are affecting your ability to pay, there are a number of ways you can get support.

GET SUPPORT

I would like to thank you at the Welfare Dept. In particular Tom who was very understanding of my situation… He has really helped me today in setting up a payment plan using the IE Hub portal, putting my mind at ease… please can you ensure that he sees this and
thank you and the team for helping me.

Beverly | Customer

All the support you need

for a future free of debt

If you want to pay your debt, the simplest way is to go directly to our secure online Payment Portals.

I’ve received a letter or visit, what should I do?

I'd like to understand my payment options

I don’t think I owe this debt

I have questions or need more information

I’d like to discuss my case

I’d like to make a complaint

Extra support for those that need it

COST OF LIVING & BUDGETING

FREE INDEPENDENT ADVICE

FURTHER ASSISTANCE

News from the CDER Group

Government Announces Reforms to Enforcement Regulations

New Consultation Launched on Sector Regulation

CDER and IE Hub win at the Credit Awards 2024

Customer Support

Client Zone

Contact Us

Legal

PAYMENT PORTALS