If you are having difficulty managing your debts, or need support for other factors affecting your ability to pay, there are a number of national organisations that can provide impartial, free advice. The Civil Enforcement Association (CIVEA) in collaboration with not-for-profit organisation National Support Network run a partnership initiative to help you find the support you need - click here to explore their help and resources.
Alternatively you could contact any of the organisations below. Please let us know you are working with them, so we can provide you with some time to discuss your circumstances with your adviser and work out the best plan.
Debt Management Advice
Money Helper
MoneyHelper brings together the support and services of three government-backed financial guidance providers: the Money Advice Service, the Pensions Advisory Service and Pension Wise to offer free impartial help with your finances and budgeting.
PayPlan
PayPlan offer comprehensive guidance on a wide range of practical, long term debt solutions as well as practical budgeting assistance.
Christians Against Poverty (CAP)
A national charity working across the UK to lift people of all denominations out of debt and poverty.
Step Change
StepChange Debt Remedy provides you with the expert advice, budget support and solutions to help you manage your debts.
Citizens Advice
Provides practical, reliable and confidential information on a wide range of issues, including benefits, housing, employment and legal issues.
Money Advice Trust
Provides solutions and a structured approach to managing severe personal debt problems.
Advice UK
The UK’s largest support network of free, independent advice centres.
National Debtline
National Debtline is a charity that provides free and independent advice over the phone and online.
Other Support
Samaritans
Available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress or despair.
Age UK
Age UK offers specialist advice and support for older people in the community.
Mind
Mind is a national organisation with branches in most towns and cities providing support to anyone experiencing mental health problems. The Mind information line is open 9am to 6pm Monday to Friday, please call 0300 123 3393 or email info@mind.org.uk
Cruse Bereavement Care
Cruse Bereavement Care are a not-for-profit organisation designed to provide people who have recently lost a loved one with information and support on grief and their legal duties following a death.
Refuge
Refuge supports women and children who experience all forms of violence and abuse, with a 24 hour helpline.
National Energy Action
National Energy Action (NEA), the national fuel poverty charity, works to ensure that everyone in England, Wales and Northern Ireland is warm and safe at home. They offer free advice and energy bill help to people in need.
GamCare
The National Gambling Support Network, formerly known as ‘The National Gambling Treatment Service’, is a group of organisations across Great Britain that provide free, confidential and personalised support for anyone who’s experiencing harm from gambling, as well as those affected by someone else’s gambling.
If you are still struggling, please contact our welfare team on 0330 0414 800 or email welfare@contactcder.co.uk We can provide you with guidance and explain the options available to you.