ACCREDITATIONS & AWARDS
CDER Group’s active industry participation and robust compliance programmes have led to recognition both within and beyond the enforcement and collection industries.
Memberships
Civil Enforcement Association
CIVEA sets and enforces professional standards for the Enforcement industry. As a CIVEA Member, CDER Group adheres to, and exceeds, the requirements of the CIVEA Code of Conduct and Good Practice Guide.
Enforcement Conduct Board
The Enforcement Conduct Board (ECB) is the independent oversight body for the enforcement industry in England and Wales.
Institute of Revenues Rating and Valuation
The IRRV is the professional body for local taxation, benefits and valuation. It promotes best practice and supports the professional activities of members working in government and the private sector.
British Parking Association
The BPA is the recognised authority within the parking profession, promoting new initiatives and driving innovation, tehcnology and professional standards across the industry.
Disabled Motoring UK
Disabled Motoring UK supports disabled drivers, passengers and Blue Badge holders, working with government and businesses to improve parking, refuelling, and access provision for disabled people.Certifications
To maintain and evidence the high degree of professionalism across all our operations we comply with a number of internationally recognised quality standards, including:
Compliance
CDER Group carries out regular checks to ensure its governance and service standards meet all legislative and regulatory requirements. In fact we often exceed these requirements and undertake independent reviews and checks to ensure this remains our priority. As part of this, we are subject to an external Good Governance audit each year, and our ISO9001 accredited quality management process ensures that professionalism, ethics and transparency are embedded in all our operations.
Our governance achieves best practice by ensuring group operations are in compliance with the following standards:
- The Langlands Report 2004 – Good Governance Standard for Public Services
- Ministry of Justice Taking Control of Goods National Standards
- CIVEA Code of Conduct & Good Practice
- Taking Control of Goods Fees Regulations 2014
- Certification of Enforcement Agents Regulations 2014
- Traffic Management Act 2004
- London Local Authorities and Transport for London Act 2008
- Civil Procedure Rules
- Tribunals, Courts Enforcement Act 2007
- Stan Code of Practice (Safer Travel at Night)
- Statutory Code of Practice on Racial Equality in Employment Government Baseline Personnel Security Standard
- HMG Treasury Management of Public Money
- Employment Rights Act 1996
- Health & Safety at Work Act 1974
- Health & Safety at Work Regulations 1999
- Equality Act 2010
- British Standard (BS 8593:2017) Code of Practice for BWV
- HMG Security Policy Framework
- EU General Data Protection Regulation (GDPR)
- NCSC Cloud Security Principle 2 – Asset Protection and Resilience: Data Sanitisation and Equipment disposal
- NCSC Secure Sanitisation of Storage Media 2016
- Waste Electrical and Electronic Equipment (WEEE) Directive 2013
Awards
CDER Group’s ability to continually drive improvement and best practice has been recognised both within and beyond the enforcement industry.
Supporting Vulnerable Customers
- Winner – CCS Awards 2023 – Best Vulnerable Customer Support Team
- Winner – British Parking Awards 2022 – Back Office Team of the Year (our Welfare Team)
- Winner – CIVEA Awards 2022 – Best Vulnerable Support Initiative
- Winner – Collections and Customer Service Awards 2021 – Best Vulnerable Customer Support Initiative
- Winner – IRRV Awards 2021 – Excellence in Social Inclusion
- Winner – Credit Excellence Awards 2021 – Helping Vulnerable Customers
- Winner – Credit Connect Technology Awards 2017 – Best Affordability Assessment Solution
- Winner – British Parking Awards 2016 – Exceptional Customer Service
Collections and Enforcement
- Finalist – IRRV Awards 2023 – Excellence In Partnership Working (in Community Involvement and Debt Resolution) (in collaboration with IE Hub)
- Finalist – CIVEA Awards 2022 – Best Local Authority Partnership (Revenues)
- Winner – IRRV Awards 2018 – Excellence in Enforcement
- Finalist – IRRV Awards 2018 – Excellence in Non-Domestic Rates
- Finalist – IRRV Awards 2016 – Excellence in Staff Development
- Winner – IRRV Awards 2015 – Excellence in Debt Management
Learning and Development
- Winner – CSA Awards 2023 – Kim MacMillan award for Learning and Development
Technology
- Winner – Credit & Collections Technology Awards 2022 – Best Payment Solutions (in partnership with EcoSpend)
- Best Credit & Collections Technology, Finalist – Credit Strategy Awards 2017
- Data & Analytics Expertise, Finalist – Credit Strategy Awards 2017
- Gamechanger Award, Finalist – Credit Strategy Awards 2017
- Best IT Innovation of the Year, Finalist – UK IT Industry Awards 2013
- Best Use of Technology, Finalist – Debt Collection Awards 2013
- Enforcement Team of the Year, Finalist – Debt Collection Awards 2013
- Best Use of Technology, Highly Commended – Credit Today Awards 2013
- Best Use of Technology, Finalist – British Parking Awards 2013
- Best Project using Collaborative Technology, Finalist – UK IT Industry Awards 2012
- Best Use of Technology, Highly Commended – Debt Collection Awards 2012
- Best Use of Mobile Technology, Winner – UK IT Industry Awards 2012
POLICIES
In addition to our formal certifications, we have also implemented a number of internal policies. These are designed to ensure the safeguarding of our customers, clients, employees and their data, as well as the safekeeping of our facilities and systems, with appropriate consideration of our impact on the environment. These include:
- Environmental Policy
- Equality & Diversity
- Health & Safety
- Safeguarding & Vulnerability
- Privacy
- Corporate Social Responsibility
- Complaints Policy
- Information Security
