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CDER

Local Authority Debts

Maximising the recovery of housing, corporate & sundry debts for clients nationwide.

LOCAL AUTHORITY DEBTS

We help clients across the country to collect outstanding non-enforceable debts such as Former Tenant Arrears, Housing Benefit Overpayment and other Sundry Debts. We are also achieving outstanding results with specialised services for the collection of aged debt such as Council Tax and NNDR arrears and expired traffic warrants.

Sundry Debts

Sundry debts include a broad range of miscellaneous debts owed by companies and individuals. Often these debtors have multiple debts. While these are often small individual debts, the amounts add up to a significant value, and local authority backoffice collection processes are often under-resourced.

CDER Group’s strong experience in managing these kinds of debts can help return this lost revenue while freeing up your resources to focus on core activities.

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Housing Benefit Overpayments

The collection of Housing Benefit Overpayments can often be a complex and difficult area of collection for many Local Authorities. CDER Group has developed innovative and tailored recovery solutions for the collection of recoverable overpayments.

Our collections staff undertake professional training both in general benefits regulations and specific local authority circumstances (eg universal credit implementation, discount and relief schemes) to ensure we can provide expert guidance and support if there is ongoing hardship.

Our contact strategies are designed to encourage early engagement, and bespoke online tools such as our Benefits and Budgeting Calculator help us work with customers to develop an achievable repayment plan.

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Former Tenant Arrears

CDER Group has extensive experience working with Local Authorities and Housing Associations, and we recognise the challenges placed on them to reduce the volume and amount of former tenant arrears owed.

While this is traditionally a difficult type of debt to collect, CDER’s consistent success rates can be attributed to:

  • robust tracing and intelligence gathering capabilities, ensuring we locate more absconders and can provide an accurate assessment of their ability to pay
  • a tailored recovery strategy, using a range of contact channels and methods to prompt early engagement

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