These detailed customer journeys illustrate the depth and focus of CDER Group’s intelligence-led processes, tailored and optimised for each individual to help ensure a fairer resolution.
Case Study 6 | New Occupier
CDER Group’s early trace and validation processes minimise the number of letters, call or visits for addresses where the debtor is no longer resident. New address details are always verified and evidenced allowing us to quickly continue action at a new address, or update our clients allowing the issue of a new warrant or liability order.
Case Study 8 | Tracing
CDER Group’s collection performance on those cases returned as unsuccessful by other service providers is testament to the effectiveness of our trace and collection operations. This process flow illustrates how our advanced commercial tracing capabilities led to the location and successful resolution of a large and long-standing NNDR debt.