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CDER

Recruitment Opportunities

Join our fast growing, professional team.

RECRUITMENT & VACANCIES

CDER Group is the UK’s fastest growing provider of debt management solutions for the public sector. Our industry leading technology and generous remuneration packages have made us an employer of choice within the industry, as evidenced by our placement in the Sunday Times Top 100 Companies to Work For awards two years running.

As an an equal opportunities employer we encourage applications from all backgrounds, and will provide a fair and transparent recruitment process to all.

If you have any questions regarding our vacancies, please contact our dedicated recruitment line on 01324 469167 or email us at recruitment@cdergroup.co.uk

ENFORCEMENT AGENT – APPLICATION FORM DOWNLOAD

OFFICE STAFF – APPLICATION FORM DOWNLOAD

Current Opportunities

Senior HR Assistant

Position: Senior HR Assistant
Location: Darlington
Salary: £22,000 – £23,000
Contract: Full time – Permanent

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

This role provides administrative HR support to the business and ensures an efficient and effective secretarial, administrative and clerical service as part of the HR Team. In addition, the successful candidate will also be required to provide first line advice to managers and undertake other duties as required.

The role is permanent full time working 35 hours Monday – Friday based in Darlington and reports to the Group HR Manager.

Responsibilities

  • Administering end to end recruitment processes i.e. checking of right to work, job advertising, onboarding, assisting with interviews, new starter paperwork and processing of leavers
  • Creation of contracts and offer letters
  • Liaising with the IT and Fleet departments regarding equipment and vehicle requirements for staff
  • Liaising with the training department to ensure effective communication across both departments
  • Providing administrative support and general assistance to the HR Team on a range of activities
  • Undertake other HR Administration activities linked to; starters and leavers, general HR Admin, updating and maintenance of people related systems, recruitment, training, payroll, benefits etc
  • Respond proactively to queries received either verbally or in writing
  • Administration of emails, correspondence, telephone calls and electronic filing
  • Administration of the holiday process
  • Input, update and maintain the HR database accurately
  • Manage HR documentation in line with GDPR
  • Ability to listen to and understand queries, handle within remit of the role and escalate where appropriate
  • Any other ad hoc tasks that may be required
  • Providing information to support monthly reporting
  • Liaising with the training department as required
  • Guide and supervise two HR Assistants
  • Advise and support Managers and Supervisors with first line ER and employment law issues such as; welfare cases, change of terms etc., a first point of contact
  • Assist with minute taking during meetings
  • Monitoring and processing of staff referrals

Personal qualities, experience and skills

  • HR experience essential
  • Recruitment experience essential
  • CIPD qualified Level 3 or above preferred
  • Strong administration skills
  • Confident use of Microsoft Office packages (Word, Excel, PowerPoint, Outlook) and Email
  • Able to demonstrate strong writing and verbal skills
  • Must have a polite and professional telephone manner
  • Resilient and confident
  • Driven to ensure that all activities are delivered on time and as required
  • Proactive with effective time management and prioritising
  • Strong team player
  • Strong planning and organisational skills
  • Attention to detail
  • Able to make effective decisions quickly and know when to escalate
  • Administrative experience gained in a fast moving, detail focused environment
  • The ability to build strong relationships and using your own initiative is essential
  • Basic understanding of employment legislation

How to apply Please send your CV and completed application form to recruitment@cdergroup.co.uk

Human Resources Assistant

Position: Human Resources Assistant
Location: Darlington
Salary: £21,000
Contract: Full time – Permanent

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

This role provides administrative HR support to the business and ensures an efficient and effective secretarial, administrative and clerical service as part of the HR Team. The successful candidate will also undertake other tasks as required as part of this team.

The role is permanent full time working 35 hours Monday – Friday based in Darlington and reports to the Group HR Manager.

Responsibilities

  • Administering end to end recruitment processes i.e. checking of right to work, job advertising, onboarding, assisting with interviews, new starter paperwork and processing of leavers
  • Creation of contracts and offer letters
  • Liaising with the IT and Fleet departments regarding equipment and vehicle requirements for staff
  • Liaising with the training department to ensure effective communication across both departments
  • Providing administrative support and general assistance to the HR Team on a range of activities
  • Undertake other HR Administration activities linked to; starters and leavers, general HR Admin, updating and maintenance of people related systems, recruitment, training, payroll, benefits etc
  • Respond proactively to queries received either verbally or in writing
  • Administration of emails, correspondence, telephone calls and electronic filing
  • Administration of the holiday process
  • Input, update and maintain the HR database accurately
  • Manage HR documentation in line with GDPR
  • Ability to listen to and understand queries, handle within remit of the role and escalate where appropriate
  • Supports managers and employees; providing basic advice and guidance as required
  • Any other ad hoc tasks that may be required
  • Providing information to support monthly reporting

Personal qualities, experience and skills

  • HR experience desirable
  • Recruitment experience essential
  • CIPD qualified Level 3 or above preferred
  • Strong administration skills
  • Confident use of Microsoft Office packages (Word, Excel, PowerPoint, Outlook) and Email
  • Able to demonstrate strong writing and verbal skills
  • Must have a polite and professional telephone manner
  • Resilient and confident
  • Driven to ensure that all activities are delivered on time and as required
  • Proactive with effective time management and prioritising
  • Strong team player
  • Strong planning and organisational skills
  • Attention to detail
  • Able to make effective decisions quickly and know when to escalate
  • Administrative experience gained in a fast moving, detail focused environment
  • The ability to build strong relationships and using your own initiative is essential

How to apply Please send your CV and completed application form to recruitment@cdergroup.co.uk

Debt Recovery Agent – Full time

Position: Debt Recovery Agent – Full time
Location: Darlington
Salary: £18,000 + commission – 35 hours per week

This role is based in Darlington and will report to the Contact Centre Team Leader and Contact Centre Manager.  You will be responsible for the handling of all telephone queries in order to maximise collections for CDER Group.

Your responsibilities will be: –

  • Ensure that incoming telephone calls are answered in a timely manner and that responses are in line with company guidelines and procedures
  • Ensure that Debt Recovery responses adhere to all applicable internal and external guidelines
  • Where necessary contact customers directly in order to ensure that payments are made or arrangements completed
  • Provide feedback for the Contact Centre Team Leader as required on the volume and type of cases being handled
  • Ensure that calls are logged using the appropriate systems to maintain accurate records for both the clients and customers
  • Negotiate solutions to customer queries that balance their needs with that of CDER Group

Debt Recovery Agent – Part time

Position: Debt Recovery Agent – Part time
Location: Darlington
Salary: £18,000 pro rata + commission – 25 hours per week

This role is based in Darlington and will report to the Contact Centre Team Leader and Contact Centre Manager.  You will be responsible for the handling of all telephone queries in order to maximise collections for CDER Group.

Your responsibilities will be: –

  • Ensure that incoming telephone calls are answered in a timely manner and that responses are in line with company guidelines and procedures
  • Ensure that Debt Recovery responses adhere to all applicable internal and external guidelines
  • Where necessary contact customers directly in order to ensure that payments are made or arrangements completed
  • Provide feedback for the Contact Centre Team Leader as required on the volume and type of cases being handled
  • Ensure that calls are logged using the appropriate systems to maintain accurate records for both the clients and customers
  • Negotiate solutions to customer queries that balance their needs with that of CDER Group

Audit Assistant

Position: Audit Assistant
Location: Bolton
Salary: £18,000

Contract: Permanent – Full Time

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

This role is based in our Bolton office and reports to the Head of Audit and Compliance. This role is responsible for the daily auditing of audio and visual recordings of our field Enforcement Agents and audio recordings of Call Centre operators, highlighting breaches in compliance where necessary. You will also be involved in initiatives and projects that help to promote the safeguarding of the company, our clients and the community we engage with on a daily basis.

Responsibilities

  • Overview of responsibilities.
  • Download, review and cross reference calls in line with the CDER Group Enforcement Agent charter, raising exceptions to the Line Managers and Audit team
  • Complete accurate audit reports on each review activity
  • Identify trends and make recommendations for mitigating risk
  • Communicate the audit requirements to the rest of the business
  • Participation in team briefings, run by the Audit Supervisor, to review the auditing processes and ensure consistency of approach
  • Undertake such training as required to ensure all potential risks to the business are identified and resolved
  • Contribute to departmental continuous improvement including recommending best practice
  • Help the business maintain the ISO9001, ISO14001 and ISO45001 accreditations relating to Quality, Environmental Impacts and Health and Safety
  • Other ad hoc tasks when required to do so

Personal qualities, experience and skills

  • Excellent listening skills
  • Excellent verbal and written communication
  • Ability to work under own initiative
  • Good eye for detail
  • Good working knowledge of Microsoft Office 2000 or later, particularly Excel, Outlook and Word

How to apply Please send your CV and completed application form to recruitment@cdergroup.co.uk

Trainee Enforcement Agent

Position: Trainee Enforcement Agent
Location: Nationwide – Field
Salary: London: £10.75 p/h           Outside of London: £9.30 p/h

Contract: Full Time – Fixed

About CDER Group:

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

Realistic earnings of £60k once qualified, this position is a field-based role learning the necessary skills to become a Certificated Enforcement Agent.

If you are self-motivated, enjoy being part of a successful team and are committed to helping people, why not consider our award-winning Trainee Enforcement Programme. Lasting for approximately 10-12 weeks, you will be paid a salary throughout the training period. Successful completion of the course results in a level 2 equivalent qualification in Taking Control of Goods and a guaranteed contract with CDER Group.

Established in 2004, CDER group is a trusted partner to UK Government and a market leading innovator in the recovery of unpaid taxes, fines, commercial debt and magistrates warrants.

No experience is needed as all training will be supplied.

Responsibilities

  • Adhere to Enforcement industry legislation, particularly the Laws Tribunals Courts & Enforcement Act 2007 and Taking Control of Goods, Commercial Rent Arrears Recovery, The Certification of Enforcement Agents Regulations 2014
  • Meet with an Enforcement Agent mentor in a timely fashion when undertaking “work shadowing” activities
  • Attend addresses, alongside a certificated Enforcement Agent and observe Taking Control of Goods if payment is not made
  • Ability to negotiate payment arrangements which complies with client and company guidelines
  • Upload notes, photos and fees from each visit to the case management system correctly
  • Be confident and self-motivated with the ability to achieve targets
  • Act in a professional manner at all times
  • Identify vulnerable groups and work within the company’s vulnerable group and safe-guarding policies
  • Adhere to company compliance and data protection throughout every visit

Personal qualities, experience and skills

  • Good verbal communication
  • Excellent negotiation skills
  • Ability to work under pressure
  • Manage conflict and deal with vulnerable members of the public
  • You need to be of smart appearance and a good level of fitness

How to apply

Please send your CV and completed application form to recruitment@cdergroup.co.uk

IT Support Engineer

Position: IT Support Engineer
Location: Darlington Office
Salary: Grade 1: Up to £23,000       Grade 3: £30,000 – £36,000

Contract: Full Time – Permanent

About CDER Group:

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

We are seeking a practical and enthusiastic IT professional to join our team, with experience providing user support, day to day IT operations, solving problems, security and compliance. We will consider a candidate with at least 2 years commercial IT experience or a graduate with a relevant degree.

Benefits: We offer exposure to most aspects of IT, working hands-on with a wide range of IT systems, and a variety of tasks, objectives and project work. We follow a continuous improvement methodology, use a risk-based approach, and encourage technical skills development. There are progression opportunities within the team over time for those who demonstrate exceptional performance.

Responsibilities

  • End user and client related technical support, day to day IT operation (including networking and security), problem solving and diagnostics, information security compliance, change implementation, some project work.

Personal qualities, experience and skills

  • Essential skills: Windows Active Directory and Group Policy administration, Security, IP networking and firewall administration, Microsoft 365 administration, Android OS, ticket-based team workflows, customer friendly with good communication skills, team working, good prioritisation and time management, excellent problem solving and diagnostic ability.
  • Useful skills: Linux server administration, Linux desktop, information security standards such as ISO 27001 and PCI DSS, SQL writing, AWS or cloud-hosted infrastructure, IaC, programming or scripting (Java, Groovy, Bash), mobile device break/fix diagnostics, Microsoft Exchange administration, technical diagramming, writing policy and procedures, telephony platforms, IVR building and dialler configuration, incident management, industry knowledge, SC.

How to apply Please send your CV and completed application form to recruitment@cdergroup.co.uk

IT Engineer

Position: IT Engineer
Location: Darlington Office
Salary: Grade 2: £25,000 – £33,000        Grade 3: £28,000 – £38,000
Contract: Full Time – Permanent

About CDER Group:

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

We are seeking a practical and enthusiastic IT professional to join our team, with experience providing user support, day to day IT operations, solving problems, security and compliance. We will consider a candidate with at least 2 years commercial IT experience or a graduate with a relevant degree.

Benefits: We offer exposure to most aspects of IT, working hands-on with a wide range of IT systems, and a variety of tasks, objectives and project work. We follow a continuous improvement methodology, use a risk-based approach, and encourage technical skills development. There are progression opportunities within the team over time for those who demonstrate exceptional performance.

Responsibilities

  • IT infrastructure, IT development projects, security, firewalls and networking, 3rd line support, problem solving and diagnostic work, solution design and specification

Personal qualities, experience and skills

  • Essential skills: Windows Active Directory and Group Policy administration, Security, IP networking and firewall administration, Microsoft 365 administration, Android OS, ticket-based team workflows, customer friendly with good communication skills, team working, good prioritisation and time management, excellent problem solving and diagnostic ability.
  • Useful skills: Linux server administration, Linux desktop, information security standards such as ISO 27001 and PCI DSS, SQL writing, AWS or cloud-hosted infrastructure, IaC, programming or scripting (Java, Groovy, Bash), mobile device break/fix diagnostics, Microsoft Exchange administration, technical diagramming, writing policy and procedures, telephony platforms, IVR building and dialler configuration, incident management, industry knowledge, SC.

How to apply Please send your CV and completed application form to recruitment@cdergroup.co.uk

Allocation Analyst

Position: Allocation Analyst
Location: Darlington
Salary: £21,000

The position is responsible for understanding and adhering to client contractual requirements, identifying trends and meeting the collections performance expected of our clients. The position is based in our Darlington office and reports to a senior analyst.

Enforcement Support Assistant - New Work Uploads

Position: Enforcement Support Assistant – New Work Uploads
Location: Darlington
Salary: £20,000

The Enforcement Support team now includes roles that specifically focus on system administration, monitoring and controlling business processes specified by the management team that deliver the service to our EA’s, clients, and customers.

This role is responsible for the accurate management of new work uploaded to our operating system, Edge. This team member will work collaboratively with all other departments of the organisation and often work closely with our software development team and IT department.

This team member will work to ensure that the company meets its service delivery objectives, complying with regulations and with client contracts. They will also help to improve business processes, both proactively and reactively, enhancing overall business process quality and reliability.

Reporting to the Enforcement Support Team Leader, the position performs a range of daily administrative duties that are of a responsible and confidential nature. Care and attention to detail, with high accuracy, is important to several duties of this role to minimise risk of mistakes that could have a high impact on the business, customers, or our clients.

Enforcement Agents

Due to our continued year on year growth, we are looking for enthusiastic, experienced individuals to join our enforcement team.

If you are an existing Certificated Enforcement Agent, we will start issuing you work as soon as you have completed your CDER induction. In addition to generous commission rates, we will also pay you an additional commission payment for confirming that debtors have gone away (GANT). We are the only enforcement company in the industry to offer this reward. We will also provide you with continuous support, training and development throughout your career with CDER Group.

If you are an experienced Enforcement Agent and have a current Enforcement Agent General Certificate, and looking for OTE £60K, contact our recruitment team now on 01324 469 167, or email recruitment@cdergroup.co.uk.

CDER Group is an equal opportunity employer and does not discriminate based on any age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected status.

WHAT CDER GROUP OFFERS YOU:

  • 22 days annual leave, pro rata, increasing to 25 after each completed year of service
  • Sunday Times Top 100 Company to Work For
  • An excellent benefit package that ranges from cycle to work, travel loans, eye care vouchers, contribution towards gym membership, Company Maternity and Paternity pay
  • Pension scheme, career development & long service awards