CDER

Recruitment Opportunities

Join our fast growing, professional team.

RECRUITMENT & VACANCIES

CDER Group is the UK’s fastest growing provider of debt management solutions for the public sector. Our industry leading technology and generous remuneration packages have made us an employer of choice within the industry, as evidenced by our placement in the Sunday Times Top 100 Companies to Work For awards two years running.

As an equal opportunities employer we encourage applications from all backgrounds, and will provide a fair and transparent recruitment process to all.

If you have any questions regarding our vacancies, please contact our dedicated recruitment line on 01324 469167 or email us at recruitment@contactcder.co.uk

CERTIFICATED ENFORCEMENT AGENT – REGISTRATION OF INTEREST FORM DOWNLOAD

OFFICE STAFF – APPLICATION FORM DOWNLOAD

Current Opportunities

Welfare Assistant

Position: Welfare Assistant

Location: Bolton

Salary: £22,000

Contract: Full time, Permanent

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

Are you always on your phone? Are you fab at email? Do you like helping people?  If so, we have the right job for you, get paid to talk and email customers and the opportunity to really make a difference for them.

We are looking to recruit enthusiastic, engaging people, to help deliver best in class customer service.

As a Welfare Assistant you’ll be joining a specialist, Award-Winning, and fun team, at a growing company that has been voted as one of the Top 100 companies to work for 2 years running.

Yes, we collect debt, but in the Welfare Team you will be at the centre of the CDER operation helping customers, referred to us by our operational colleagues because they need extra help, to resolve their cases ethically, patiently and in accordance with our industry-leading, Fairness Charter.

We are Investors in People Silver accredited– an award that demonstrates an ongoing commitment to our staff; in training, in development and in helping you achieve your career goals, whatever they may be.

As part of the Welfare Team, we will look after you with full training, great working hours (35 hour working week, 9am-5pm Monday to Friday), social events, and range of shopping discounts via our bespoke platform Hosho.

What’s in it for you? 🎁

  • Gym membership contribution: we will give you up to £20 per month towards your gym membership
  • Company pension
  • 24/7 employee assistance programme
  • Company sick pay
  • Referral programme
  • Discounts and savings available on our bespoke staff rewards platform
  • Casual dress
  • Free onsite parking (excluding City of London)
  • Loans for travel
  • Cycle to work scheme
  • 25 days holiday, rising to 28
  • Regular subsidised social events
  • Voluntary service opportunities to a charity of your choice – up to two days per year
  • Long service awards
  • Enhanced family leave
  • Hybrid working
  • Working hours that are flexible
  • Extra holiday days available to buy, up to five days per year
  • Death in Service Benefit
  • As if that wasn’t enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week

Responsibilities

  • Ensure that incoming and outgoing telephone calls and email are conducted in a timely manner and in line with company Fairness in Operation policy and practices
  • Ensure all customer communications meet our internal and external process guidelines
  • Provide feedback to the Welfare Supervisor and Team Manager as required on the cases you are working
  • Ensure that calls are logged using the appropriate systems to maintain accurate records for both the clients and customers
  • Help customer to resolve their situation by understanding their needs and balancing them with that of our Clients

Personal qualities, experience and skills

  • Excellent verbal and written communication skills
  • Proven customer service experience
  • Self-motivated with the ability to work under pressure and in difficult situations.

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Certificated ANPR Enforcement Agent

Position: Certificated ANPR Enforcement Agent

Contract Type: Self-Employed and Employed positions available

Location: London – Field

Pay Rate: Realistic OTE £60,000

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

Our certificated Enforcement Agents enforce warrants and liability orders for Local and Central Government as well as commercial clients. The certificated Enforcement Agent role is to locate vehicles using our ANPR system and database and negotiate payment with the customer. The role reports to the ANPR Enforcement Manager.

What’s in it for you? 🎁

  • Gym membership contribution: we will give you up to £20 per month towards your gym membership
  • Company pension
  • 24/7 employee assistance programme
  • Company sick pay
  • Referral programme
  • Discounts and savings available on our bespoke staff rewards platform
  • 25 days holiday, rising to 28
  • Voluntary service opportunities to a charity of your choice – up to two days per year
  • Long service awards
  • Enhanced family leave
  • Mobile, Body worn video

Responsibilities

  • Using the ANPR van and database, scan VRMs looking for vehicles with outstanding warrants and liability orders
  • Negotiate payment of outstanding warrants and liability orders with customers
  • Immobilise and instruct removal of the vehicles that are flagged on the ANPR database if payment is not made.
  • Identify vulnerabilities with customers and signpost accordingly.
  • Complete case reports upon request, using company standard reporting tools and the case management system.
  • Ensure notes, photos, and fees from each visit are added to the case management system correctly.
  • Ensure the ANPR data is updated as instructed.
  • Comply with company and client policies and procedures.
  • Adhere to National Standards at all times.
  • Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures.
  • Use Body Worn Video (BWV) on every customer interaction and download footage daily via WIFI.
  • Participate in training and development as and when required.

Personal qualities, experience and skills

  • Certificated Enforcement Agent
  • Confident, self-motivated, trustworthy, and organised
  • Competent computer skills
  • Have an excellent knowledge of Enforcement Agent legislation
  • Be able to work under pressure
  • Excellent communication and negotiation skills
  • Excellent conflict management and conflict resolution skills

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

Trainee ANPR Enforcement Agent

Position: Trainee ANPR Enforcement Agent

Location: London – Field

Salary: £25,000 per annum with OTE of £60k when certificated

Contract: Full Time – Fixed Term Contract (Up to 12 weeks)

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

Realistic earnings of £60k once qualified, this position is a field-based role learning the necessary skills to become a Certificated ANPR Enforcement Agent.

Our training academy has an impressive 99% successful completion rate, with all graduated trainees hitting their on target earnings within 60 days of live enforcement.

If you are self-motivated, enjoy being part of a successful team and are committed to helping people, why not consider our award-winning City and Guilds Trainee Enforcement Programme. Lasting for approximately 10-12 weeks, you will be paid a salary throughout the training period. Successful completion of the course results in a level 2 equivalent qualification in Taking Control of Goods and a guaranteed self-employed or employed contract with CDER Group.

Established in 2004, CDER group is a trusted partner to UK Government and a market leading innovator in the recovery of unpaid taxes, fines, commercial debt and magistrates warrants.

No experience is needed as all training will be supplied.

Full driving license and access to a vehicle is essential during your training period. Vehicle hire is available once you have successfully completed training.

What’s in it for you? 🎁

  • Gym membership contribution: we will give you up to £20 per month towards your gym membership
  • Company pension
  • 24/7 employee assistance programme
  • Company sick pay
  • Referral programme
  • Discounts and savings available on our bespoke staff rewards platform
  • 25 days holiday, rising to 28
  • Voluntary service opportunities to a charity of your choice – up to two days per year
  • Long service awards
  • Enhanced family leave
  • Mobile, Body worn video

Responsibilities

  • Using the ANPR van and database, scan VRMs looking for vehicles with outstanding warrants and liability orders
  • Negotiate payment of outstanding warrants and liability orders with customers
  • Immobilise and instruct removal of the vehicles that are flagged on the ANPR database if payment is not made.
  • Identify vulnerabilities with customers and signpost accordingly.
  • Complete case reports upon request, using company standard reporting tools and the case management system.
  • Ensure notes, photos, and fees from each visit are added to the case management system correctly.
  • Ensure the ANPR data is updated as instructed.
  • Comply with company and client policies and procedures.
  • Adhere to National Standards at all times.
  • Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures.
  • Use Body Worn Video (BWV) on every customer interaction and download footage daily via WIFI.
  • Participate in training and development as and when required.

Personal qualities, experience and skills

  • Confident, self-motivated, trustworthy, and organised
  • Competent computer skills
  • Be able to work under pressure
  • Excellent communication and negotiation skills
  • Excellent conflict management and conflict resolution skills

We offer opportunities to become a Self Employed or Employed member of our Team upon passing the Training Programme, this will be discussed on application.

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

Trainee Enforcement Agent

Position: Trainee Enforcement Agent

Location: Nationwide – Field

Salary: £25,000 per annum with OTE of £60k when certificated

Contract: Full Time – Fixed Term Contract (Up to 12 weeks)

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

Realistic earnings of £60k once qualified, this position is a field-based role learning the necessary skills to become a Certificated Enforcement Agent.

Our training academy has an impressive 99% successful completion rate, with all graduated trainees hitting their on target earnings within 60 days of live enforcement.

If you are self-motivated, enjoy being part of a successful team and are committed to helping people, why not consider our award-winning City and Guilds Trainee Enforcement Programme. Lasting for approximately 10-12 weeks, you will be paid a salary throughout the training period. Successful completion of the course results in a level 2 equivalent qualification in Taking Control of Goods and a guaranteed self-employed or employed contract with CDER Group.

Established in 2004, CDER group is a trusted partner to UK Government and a market leading innovator in the recovery of unpaid taxes, fines, commercial debt and magistrates warrants.

No experience is needed as all training will be supplied.

Full driving license and access to a vehicle is essential during your training period. Vehicle hire is available once you have successfully completed training.

What’s in it for you? 🎁

  • Gym membership contribution: we will give you up to £20 per month towards your gym membership
  • Company pension
  • 24/7 employee assistance programme
  • Company sick pay
  • Referral programme
  • Discounts and savings available on our bespoke staff rewards platform
  • 25 days holiday, rising to 28
  • Voluntary service opportunities to a charity of your choice – up to two days per year
  • Long service awards
  • Enhanced family leave
  • Mobile, Body worn video

Responsibilities

  • Adhere to Enforcement industry legislation, particularly the Laws Tribunals Courts & Enforcement Act 2007 and Taking Control of Goods, Commercial Rent Arrears Recovery, The Certification of Enforcement Agents Regulations 2014
  • Meet with an Enforcement Agent mentor in a timely fashion when undertaking “work shadowing” activities
  • Attend addresses, alongside a certificated Enforcement Agent and observe Taking Control of Goods if payment is not made
  • Ability to negotiate payment arrangements which complies with client and company guidelines
  • Upload notes, photos and fees from each visit to the case management system correctly
  • Be confident and self-motivated with the ability to achieve targets
  • Act in a professional manner at all times
  • Identify vulnerable groups and work within the company’s vulnerable group and safe-guarding policies
  • Adhere to company compliance and data protection throughout every visit

Personal qualities, experience and skills

  • Good verbal communication
  • Excellent negotiation skills
  • Ability to work under pressure
  • Manage conflict and deal with vulnerable members of the public
  • You need to be of smart appearance and a good level of fitness

We offer opportunities to become a Self Employed or Employed member of our Team upon passing the Training Programme, this will be discussed on application.

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Client Liaison and Support Officer

Position: Client Liaison and Support Officer

Location: Bolton

Salary: From £21,000

Contract: Full time, permanent

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.
We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.
As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

 

Introduction

Client Liaison and Support Officers provide a vital role for CDER group in supporting Client Managers in ensuring the delivery of a first-rate service to our clients. The Client Liaison and Support Officer will provide day to day support to our clients through telephone and email contact and undertake various administrative duties to support our clients’ needs and requests. Based in Bolton the role demands exceptional communication skills and attention to detail ensuring that our client’s instructions and expectations are met and carried out in an accurate and efficient manner.

What’s in it for you? 

  • Gym membership contribution: we will give you up to £20 per month towards your gym membership
  • Company pension
  • 24/7 employee assistance programme
  • Company sick pay
  • Referral programme
  • Discounts and savings available on our bespoke staff rewards platform
  • Casual dress
  • Free onsite parking (excluding City of London)
  • Loans for travel
  • Cycle to work scheme
  • 25 days holiday, rising to 28
  • Regular subsidised social events
  • Voluntary service opportunities to a charity of your choice – up to two days per year
  • Long service awards
  • Enhanced family leave
  • Hybrid working
  • Working hours that are flexible
  • Extra holiday days available to buy, up to five days per year
  • Death in Service Benefit
  • As if that wasn’t enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week

Responsibilities

  • Provide telephone, email and web-access support to our clients ensuring client requests are recorded and cases updated accordingly or escalated and monitored for timely resolution
  • Review and distribute weekly and monthly performance reports to clients
  • Compile and distribute weekly and monthly remit reports to clients.
  • Facilitate the production of ad-hoc client reports, special requests, and statistical information
  • Monitor the timely dispatch of client remittances
  • Ensure invoice and remittance queries are responded to correctly and without delay
  • Support the Client Managers in the provision of information and reports required for performance review meetings and the subsequent action of any minuted requests/queries
  • Ensure refund requests and complaints via the client are processed within the agreed timescales.
  • Manage client concerns and compliments and escalate these to the relevant Client Managers
  • Maintain excellent communication lines across departments to ensure client specifications and contract conditions are understood and adhered to
  • Work and contribute towards the development of an effective and productive team structure and share best practice with colleagues

Personal qualities, experience and skills

  • A minimum of 1-year customer service or client relationship management experience is essential with a passion for excellent customer service
  • Excellent oral and written communication skills. Excellent telephone and people skills with a friendly and outgoing nature
  • Self-motivated with great time and priority management – understands importance of deadlines
  • Excellent numeracy and IT skills (particularly Excel, Word)
  • Excellent attention to detail
  • Good knowledge of the client debt process, different debt types, enforcement law and company enforcement process (training provided)

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Quality Assurance Auditor

Position: Audit Assistant

Location: Bolton

Salary: From £21,000

Contract: Full time, Permanent

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

CDER Group is the UK’s fastest-growing provider of debt management solutions for the public sector. Our industry-leading technology and generous remuneration packages have made us an employer of choice within the industry, as evidenced by our placement in the Sunday Times Top 100 Companies to Work For awards for two years running.

The position of Video and Audio Auditor is based in our Bolton (Horwich) office and reports to our Head of Audit and Compliance, through the local team supervisor. This is not a finance role and no prior experience in auditing is required. The postholder will contribute to ensuring that daily, weekly and monthly audit KPIs are met when undertaking a wide range of audits.

What’s in it for you? 🎁

  • Gym membership contribution: we will give you up to £20 per month towards your gym membership
  • Company pension
  • 24/7 employee assistance programme
  • Company sick pay
  • Referral programme
  • Discounts and savings available on our bespoke staff rewards platform
  • Casual dress
  • Free onsite parking (excluding City of London)
  • Loans for travel
  • Cycle to work scheme
  • 25 days holiday, rising to 28
  • Regular subsidised social events
  • Voluntary service opportunities to a charity of your choice – up to two days per year
  • Long service awards
  • Enhanced family leave
  • Hybrid working
  • Working hours that are flexible
  • Extra holiday days available to buy, up to five days per year
  • Death in Service Benefit
  • As if that wasn’t enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week

Responsibilities

  • Responsible for ensuring call centre and field agent activity is in-line with applicable legislation and regulations, company policy, procedures and that of data protection
  • Reviewing the audio and Body Worn Video footage of field agents and auditing the interaction during the visit against a set of criteria
  • Reviewing the transcription and Audio recordings of call centre operators and scoring against a set of criteria
  • To complete agent audits using a risk-based approach
  • Complete accurate audit reports on each review activity
  • Identifying any non-conformance and complete appropriate report on findings
  • Review and cross reference visits and call notes where appropriate as part of the investigation
  • Communicate findings to department Line Managers based on outcome.
  • Download Generate evidence where required.
  • Identify trends and make recommendations for mitigating risk.
  • Participation in team briefings, to review the auditing processes and ensure consistency of approach.
  • Undertake such training as required to ensure all potential risks to the business are identified and resolved.
  • Contribute to departmental continuous improvement including recommending best practice.
  • Additional company department audits determined through expansion of the compliance programme.
  • Other associated duties that the business may require in fulfilment of its compliance obligations.

Personal qualities, experience and skills

  • Excellent written and verbal communication skills.
  • Ability to make own decisions and problem solve.
  • Ability to work under pressure in a fast-paced and busy environment.
  • Ability to work independently, as well as part of a team.
  • Excellent eye for detail
  • Excellent listening skills
  • IT literate, proficient in Microsoft Office Packages (Office 365, Excel, Word, Outlook)
  • Good communication in English
  • Highly organised and reliable
  • This is not a finance role, and no prior experience is required in auditing. Whilst not a requirement, prior experience in call centre or customer care would be an advantage.

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Employed Enforcement Agent

Position: Employed Enforcement Agent 

Location: Field Based – Nationwide

Salary: £20,000 – £26,000 dependent on experience (realistic OTE 60k)

Contract: Full time, Permanent

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

 Introduction

CDER is looking for enthusiastic, experienced individuals to join our enforcement team.

Our certificated Enforcement Agents enforce warrants and liability orders for various local authorities and commercial clients. The certificated Enforcement Agent’s role is to take control of goods to cover the amount a debtor owes.

The role reports to an Enforcement Manager and is based in the field.

If you are an existing Certificated Enforcement Agent, we will start issuing you work as soon as you have completed your CDER induction. In addition to generous commission rates, we will also pay you an additional commission payment for confirming that debtors have gone away (GANT). We are the only enforcement company in the industry to offer this reward. We will also provide you with continuous support, training and development throughout your career with CDER Group.

What’s in it for you? 🎁

  • Gym membership contribution: we will give you up to £20 per month towards your gym membership
  • Company pension
  • 24/7 employee assistance programme
  • Company sick pay
  • Referral programme
  • Discounts and savings available on our bespoke staff rewards platform
  • 25 days holiday, rising to 28
  • Voluntary service opportunities to a charity of your choice – up to two days per year
  • Long service awards
  • Enhanced family leave
  • Working hours that are flexible
  • Extra holiday days available to buy, up to five days per year
  • Mobile, Body worn video
  • Van and fuel card
  • Average bonus payments throughout your holidays
  • GANT payments
  • Death in Service Benefit

Responsibilities

  • Attend addresses and remove goods if payment is not made following company procedures and completing necessary documentation at all times or, discuss a suitable arrangement which complies with client and company guidelines
  • Identify if a debtor is in a vulnerable category and if so make an appropriate payment arrangement and/or signpost to further support channels
  • Complete case reports upon request, using company standard reports
  • Add notes, photos and fees from each visit to the case management system correctly
  • Comply with company and client policies and procedures
  • Adhere to National Standards
  • Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures
  • Use Body Worn Video (BWV) and download footage daily via WIFI
  • Participate in training and development as and when required

 Personal qualities, experience and skills

  • Certificated Enforcement Agent by a county court
  • Confident, self-motivated, trustworthy and organised
  • Competent computer skills
  • Good judge of character
  • Being physically able to lift and remove goods
  • Have an excellent knowledge of Enforcement Agent regulations
  • Be able to work under pressure
  • Excellent communication and negotiation skills
  • Excellent people skills
  • Excellent conflict management and conflict resolution skills
  • Be able to work alone or as part of a small team

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Arrest Officer

Position: Arrest Officer – London, Kent

Location: South East, London Field Based

Salary: £21,500 + commission

Contract: Full time, Permanent

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

CDER Group is a trusted partner to UK Government and a market leading innovator in the recovery of unpaid taxes, fines, and commercial debt.

If you enjoy; a varied role where no two days are the same; working outdoors with people reacting to ever changing situations and traveling to various locations on a daily basis, we are looking for self-motivated, energetic, personable people to join our expanding team. No experience is needed as all training will be given.

The position of the Arrest Officer plays an important role within CDER Group. You will be responsible for delivering a professional arrest service by the effective and efficient execution of arrest warrants.

Arrest Officers are required to visit customers at the addresses stated on warrants to obtain payment in full, execute warrants by arrest, arrest and bail or arranging a voluntary surrender. Where a customer is not present, you shall gather and submit relevant intelligence, making local enquiries to locate and effectively execute the warrant.

What’s in it for you? 🎁

  • Gym membership contribution: we will give you up to £20 per month towards your gym membership
  • Company pension
  • 24/7 employee assistance programme
  • Company sick pay
  • Referral programme
  • Discounts and savings available on our bespoke staff rewards platform
  • 25 days holiday, rising to 28
  • Voluntary service opportunities to a charity of your choice – up to two days per year
  • Long service awards
  • Enhanced family leave
  • Working hours that are flexible
  • Extra holiday days available to buy, up to five days per year
  • Mobile, Body worn video
  • Van and fuel card
  • Average bonus payments throughout your holidays
  • Death in Service Benefit

Responsibilities

  • Issue receipts for all payments received and to inform courts of all payments taken
  • Where necessary, to convey persons named on the warrants to courts, police stations or HMP
  • Complete all necessary paperwork and update handheld devices on actions taken
  • Undertake any training necessary for the role including but not limited to, tactical communication, conflict management and breakaway techniques
  • Follow Approved Enforcement Agencies and Prisoner Escorted Contracts Awarded (AEA/PECS) protocol
  • Review and update risk assessments, highlighting concerns to ensure a proportionate response
  • Ensure post incident procedures are followed
  • Comply with all body worn video (BWV) training and compliance
  • Carry out any other tasks as required in connection with the service, execution or return of warrants, summonses, orders, and notices, including obtaining and reporting information regarding the customer and/or the actions taken in executing a warrant
  • Prepared to work warrants within Regions across England to meet client demands
  • Prepared to work varied times of the day to meet the needs of the warrant

Personal qualities, experience and skills

  • Articulate, numerate and able to communicate and interact with others at all levels
  • Ability to manage conflict
  • High level of self-motivation and able to work between 6am and 9pm
  • Ability to manage and organise large volumes of warrants to meet KPI’s
  • Able to act on your own initiative within the law, legislation, and policy
  • Full UK driving licence
  • Full training will be provided

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Contact Centre Agent – Full and Part Time Positions Available

Position: Contact Centre Agent – full time or part time (hours to suit your needs)

Location: Darlington

Salary: £21,000 + commission, OTE £25,000 – pro rata

Contract: Full Time or Part Time

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

Are you always on your phone? Do you love talking to people? If so, we have the right job for you, get paid to talk to people and earn additional commissions for helping them too!

We are looking to recruit enthusiastic, engaging people to help deliver best in class customer service.

As a Contact Centre Agent you’ll be joining a diverse, fun and vibrant team, and a growing company that has been voted as one of the Top 100 companies to work for 2 years running. Yes, we collect debt, but we do it ethically and in accordance with our award-winning, and industry-leading, Fairness Charter. We are also Investors in People Silver accredited– an award that demonstrates an ongoing commitment to our staff; in training, in development and in helping you achieve your career goals, whatever they may be. But more than that we offer full training and a chance to earn while you learn (sponsored qualifications), competitive salaries and commission schemes, flexibility in working hours (35 hour working week with varying work patterns), generous annual leave, socials, and shopping discounts via our bespoke platform, Hosho.

So, if your phone skills are off the hook, we’d love to hear from you.

What’s in it for you? 🎁

  • Gym membership contribution: we will give you up to £20 per month towards your gym membership
  • Company pension
  • 24/7 employee assistance programme
  • Company sick pay
  • Referral programme
  • Discounts and savings available on our bespoke staff rewards platform
  • Casual dress
  • Free onsite parking (excluding City of London)
  • Loans for travel
  • Cycle to work scheme
  • 25 days holiday, rising to 28
  • Regular subsidised social events
  • Voluntary service opportunities to a charity of your choice – up to two days per year
  • Long service awards
  • Enhanced family leave
  • Working hours that are flexible
  • Extra holiday days available to buy, up to five days per year
  • Death in Service Benefit
  • As if that wasn’t enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week

Responsibilties

  • Ensure that incoming telephone calls are answered in a timely manner and that responses are in line with company guidelines and procedures
  • Ensure that responses adhere to all applicable internal and external guidelines
  • Provide feedback for the Contact Centre Team Leader as required on the volume and type of cases being handled
  • Ensure that calls are logged using the appropriate systems to maintain accurate records for both the clients and customers
  • Negotiate solutions to customer queries that balance their needs with that of CDER Group

Personal qualities, experience and skills

  • Excellent verbal and written communication skills
  • Proven customer service experience
  • Self-motivated with the ability to work under pressure and in difficult situations.

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Self Employed Enforcement Agent

Position: Self Employed Enforcement Agent 

Location: Field – Nationwide

Salary: Variable

Contract: Self Employed

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

CDER is looking for enthusiastic, experienced individuals to join our enforcement team.

Our certificated Enforcement Agents enforce warrants and liability orders for various local authorities and commercial clients. The certificated Enforcement Agent’s role is to take control of goods to cover the amount a debtor owes. The role reports to the Head of Enforcement and is based in the field.

If you are an existing Certificated Enforcement Agent, we will start issuing you work as soon as you have completed your CDER induction. In addition to generous commission rates, we will also pay you an additional commission payment for confirming that debtors have gone away (GANT). We are the only enforcement company in the industry to offer this reward. We will also provide you with continuous support, training and development throughout your career with CDER Group.

Responsibilities

  • Attend addresses as indicated on the liability order/warrant of control and remove goods if payment is not made following company procedures and completing necessary documentation at all times or, discuss a suitable arrangement which complies with client and company guidelines
  • Identify if a debtor is in a vulnerable category and if so make an appropriate payment arrangement
  • Complete case reports upon request, using company standard report
  • Add notes, photos and fees from each visit to the case management system correctly
  • Be at the first address at the ‘prime collection time’ of 6am each day
  • Comply with company and client policies and procedures
  • Adhere to National Standards
  • Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures
  • Use Body Worn Video (BWV) and download footage daily via WIFI
  • Participate in training and development as and when required
  • Complete all Enforcement types at company request

Personal qualities, experience and skills

  • Certificated Enforcement Agent by a county court
  • Confident, self-motivated, trustworthy and organised
  • Competent computer skills
  • Good judge of character
  • Being physically able to lift and remove goods
  • Have an excellent knowledge of Enforcement Agent Laws
  • Be able to work under pressure
  • Excellent communication and negotiation skills
  • Excellent people skills
  • Excellent conflict management and conflict resolution skills
  • Be able to work alone or as part of a small team

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

WHAT CDER GROUP OFFERS YOU:

  • 25 days annual leave, pro rata, increasing to 28 after each completed year of service
  • Sunday Times Top 100 Company to Work For
  • An excellent benefit package that ranges from cycle to work, travel loans, eye care vouchers, contribution towards gym membership, Company Maternity and Paternity pay
  • Pension scheme, career development & long service awards