Recruitment Opportunities

Position: Application Support Technician

Hours: 35 hours per week

Salary: from £25,000, dependent on experience

Location: Bolton or Darlington

Reporting to: Edge Support Manager

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

This role supports the business and a subsidiary part of the CDER Group whilst also supporting the wider IT team. This role reports into the Edge Support Manager and provides technical support of the Edge collection platform to end users as well as responding to incidents, alerts, and system performance issues.

The Application Support Technician will respond quickly and effectively to support requests from users, clients, and partners.  These will be reported and logged through our ticketing system, Jira, and the candidate will work alongside local and remote technical staff to ensure that every inquiry receives a timely and quality service.

What’s in it for you? 🎁

• Gym membership contribution: we will give you up to £20 per month towards your gym membership
• Company pension
• 24/7 employee assistance programme
• Company sick pay
• Referral programme
• Discounts and savings available on our bespoke staff rewards platform
• Casual dress
• Free onsite parking (excluding City of London)
• Loans for travel
• Cycle to work scheme
• 25 days holiday, rising to 28
• Regular subsidised social events
• Voluntary service opportunities to a charity of your choice – up to two days per year
• Long service awards
• Enhanced family leave
• Hybrid working
• Working hours that are flexible
• Extra holiday days available to buy, up to five days per year
• Death in Service Benefit
• As if that wasn’t enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week

Main Duties and Responsibilities

• Provide technical support for basic/common requests relating to the Edge platform.
• Provide technical support handling more complex tasks that require more technical knowhow, deeper analysis, and possible changes to system configurations.
• Investigate and provide analysis of issues for escalation to our external 3rd line developer support where required.
• Record all conversations and findings on a ticket within the Jira service desk platform.
• Raise configuration change or development requests to relevant teams.
• Respond to problem tickets effectively, diagnose the cause of the issue, remediation action required, capture lessons learned and provide solutions for monitoring and mitigating recurrence.
• Respond to incident tickets effectively, diagnose the cause of the issue, remediation action required, capture lessons learned and provide solutions for monitoring and mitigating recurrence.
• Assist in providing training to end users.
• Effective triage and root cause analysis to determine the most appropriate corrective action when issues with Edge processing are identified.
• The correct and timely application of corrective actions & remediation to fix issues with Edge processing.
• React to the relevant validator alert, investigate and analyse the issue and resolve it as well as determining long term solutions to fix the problem at source.
• Deal with alerts as they happen and resolve the issues as well as determining long term solutions to fix the problem at source.
• Fix, remove or minimise issues by optimising the way in which the business uses Edge.
• Identify, document, and mitigate risks.
• Ensure the correct and timely functioning of all Edge processes.
• Create and monitor system dashboards ensuring business processes are working as expected, identifying bottlenecks, inefficiencies, or capacity issues.

Personal qualities, experience and skills

• Good level of education including GCSEs in Maths and English at grade C or above is essential
• College or University education in IT, Software Development or similar.
• IT literate, proficient in Microsoft Office Packages
• Customer service skills demonstrating empathy and patience.
• Analytical skills.
• Competent in writing technical documentation.
• Good SQL writing skills for data retrieval and report creation.
• At least 2 years previous experience providing technical support.
• Experience of configuring and implementing new processes
• Capacity to work effectively whilst remaining calm under pressure

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Position: System Trainer

Hours: 35 hours per week

Salary:up to £45,000 dependent on experience

Location: London, Darlington or Bolton

Reporting to: Group Training Manager

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

CDER Group use a bespoke case and customer management system (Edge) to manage collections for our clients. We are currently looking for a dynamic, fun, and experienced System Trainer to join our expanding Group Training Department who will develop and deliver Edge system training into Group companies adopting Edge for the first time.

As a system trainer, you will be required to develop a good understanding of Edge and each CDER business requirements to create, produce and deliver training solutions for both new recruits and refresher training through effective training needs analysis. A significant feature of this role will be to work as part of the CDER migration project team to onboard varying businesses onto the Edge platform.

The role is flexible and can be located at our Darlington or Bolton office, and with Hybrid working there is also flexibility to work some days from home.

What’s in it for you? 🎁

• Gym membership contribution: we will give you up to £20 per month towards your gym membership
• Company pension
• 24/7 employee assistance programme
• Company sick pay
• Referral programme
• Discounts and savings available on our bespoke staff rewards platform
• Casual dress
• Free onsite parking (excluding City of London)
• Loans for travel
• Cycle to work scheme
• 25 days holiday, rising to 28
• Regular subsidised social events
• Voluntary service opportunities to a charity of your choice – up to two days per year
• Long service awards
• Enhanced family leave
• Hybrid working
• Working hours that are flexible
• Extra holiday days available to buy, up to five days per year
• Death in Service Benefit
• As if that wasn’t enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week

Main Duties and Responsibilities

• Reporting to the Group Training Manager, the System Trainer develops, delivers and maintains the business Edge system training portfolio. From new employee onboarding to ongoing development, the system trainer provides a tailored learning experience for all group audiences based on business and learner needs.
• A confident communicator the system trainer demonstrates good stakeholder management, building relationships with Edge system SME’s, product owners, customers and learners. The system trainer competently produces effective learning proposals to facilitate the successful implementation of all Edge system process training interventions.
• An eye for design and a firm grasp of the training cycle, the System Trainer competently develops new and exciting system training content that is relevant and on-trend in today’s evolving training demands.
• A passionate facilitator, the System Trainer confidently adapts their delivery style from classroom to virtual, embracing not only different training delivery vehicles but also introducing new and exciting accelerated learning techniques, to enhance and improve learner experiences.
• The system trainer is responsible for the continuous evaluation of all implemented training solutions. Measuring effectiveness through a range of feedback and retention tools, the system trainer will competency report solution effectiveness and business return on investment.

If you are a training professional with at least 3 years’ experience and looking for a new challenge, we would love to hear from you

Personal Qualities, Experience and Skills

Essential

• Confident in all areas of training design and delivery practices
• Confident managing the implementation of training solutions from analysis through to evaluation
• Proficient in the use of various training design software
• Excellent communication skills with the ability to build and maintain strong stakeholder relationships
• Adaptable facilitator, adapting to the delivery needs of the business and audience
• Excellent planning and organisational skills with a sound understanding of compliance
• CIPD qualified / Training qualification
• Minimum 3 years’ experience as a training professional
• Insights / behavioural psychometric accreditation / experience
• LMS administration experience would be great, e-learning development would be fantastic!

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Position: Certificated ANPR Enforcement Agent

Contract Type: Self-Employed and Employed positions available

Location: London – Field

Pay Rate: Realistic OTE £60,000

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

Our certificated Enforcement Agents enforce warrants and liability orders for Local and Central Government as well as commercial clients. The certificated Enforcement Agent role is to locate vehicles using our ANPR system and database and negotiate payment with the customer. The role reports to the ANPR Enforcement Manager.

What’s in it for you? 🎁

• Gym membership contribution: we will give you up to £20 per month towards your gym membership
• Company pension
• 24/7 employee assistance programme
• Company sick pay
• Referral programme
• Discounts and savings available on our bespoke staff rewards platform
• 25 days holiday, rising to 28
• Voluntary service opportunities to a charity of your choice – up to two days per year
• Long service awards
• Enhanced family leave
• Mobile, Body worn video

Responsibilities

• Using the ANPR van and database, scan VRMs looking for vehicles with outstanding warrants and liability orders
• Negotiate payment of outstanding warrants and liability orders with customers
• Immobilise and instruct removal of the vehicles that are flagged on the ANPR database if payment is not made.
• Identify vulnerabilities with customers and signpost accordingly.
• Complete case reports upon request, using company standard reporting tools and the case management system.
• Ensure notes, photos, and fees from each visit are added to the case management system correctly.
• Ensure the ANPR data is updated as instructed.
• Comply with company and client policies and procedures.
• Adhere to National Standards at all times.
• Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures.
• Use Body Worn Video (BWV) on every customer interaction and download footage daily via WIFI.
• Participate in training and development as and when required.

Personal qualities, experience and skills

• Certificated Enforcement Agent
• Confident, self-motivated, trustworthy, and organised
• Competent computer skills
• Have an excellent knowledge of Enforcement Agent legislation
• Be able to work under pressure
• Excellent communication and negotiation skills
• Excellent conflict management and conflict resolution skills

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

Position: Trainee ANPR Enforcement Agent

Location: London – Field

Salary: £25,000 per annum with OTE of £60k when certificated

Contract: Full Time – Fixed Term Contract (Up to 12 weeks)

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

Realistic earnings of £60k once qualified, this position is a field-based role learning the necessary skills to become a Certificated ANPR Enforcement Agent.

Our training academy has an impressive 99% successful completion rate, with all graduated trainees hitting their on target earnings within 60 days of live enforcement.

If you are self-motivated, enjoy being part of a successful team and are committed to helping people, why not consider our award-winning City and Guilds Trainee Enforcement Programme. Lasting for approximately 10-12 weeks, you will be paid a salary throughout the training period. Successful completion of the course results in a level 2 equivalent qualification in Taking Control of Goods and a guaranteed self-employed or employed contract with CDER Group.

Established in 2004, CDER group is a trusted partner to UK Government and a market leading innovator in the recovery of unpaid taxes, fines, commercial debt and magistrates warrants.

No experience is needed as all training will be supplied.

Full driving license and access to a vehicle is essential during your training period. Vehicle hire is available once you have successfully completed training.

What’s in it for you? 🎁

• Gym membership contribution: we will give you up to £20 per month towards your gym membership
• Company pension
• 24/7 employee assistance programme
• Company sick pay
• Referral programme
• Discounts and savings available on our bespoke staff rewards platform
• 25 days holiday, rising to 28
• Voluntary service opportunities to a charity of your choice – up to two days per year
• Long service awards
• Enhanced family leave
• Mobile, Body worn video

Responsibilities

• Using the ANPR van and database, scan VRMs looking for vehicles with outstanding warrants and liability orders
• Negotiate payment of outstanding warrants and liability orders with customers
• Immobilise and instruct removal of the vehicles that are flagged on the ANPR database if payment is not made.
• Identify vulnerabilities with customers and signpost accordingly.
• Complete case reports upon request, using company standard reporting tools and the case management system.
• Ensure notes, photos, and fees from each visit are added to the case management system correctly.
• Ensure the ANPR data is updated as instructed.
• Comply with company and client policies and procedures.
• Adhere to National Standards at all times.
• Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures.
• Use Body Worn Video (BWV) on every customer interaction and download footage daily via WIFI.
• Participate in training and development as and when required.

Personal qualities, experience and skills

• Confident, self-motivated, trustworthy, and organised
• Competent computer skills
• Be able to work under pressure
• Excellent communication and negotiation skills
• Excellent conflict management and conflict resolution skills

We offer opportunities to become a Self Employed or Employed member of our Team upon passing the Training Programme, this will be discussed on application.

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

Position: Trainee Enforcement Agent

Location: Nationwide – Field

Salary: £25,000 per annum with OTE of £60k when certificated

Contract: Full Time – Fixed Term Contract (Up to 12 weeks)

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

Realistic earnings of £60k once qualified, this position is a field-based role learning the necessary skills to become a Certificated Enforcement Agent.

Our training academy has an impressive 99% successful completion rate, with all graduated trainees hitting their on target earnings within 60 days of live enforcement.

If you are self-motivated, enjoy being part of a successful team and are committed to helping people, why not consider our award-winning City and Guilds Trainee Enforcement Programme. Lasting for approximately 10-12 weeks, you will be paid a salary throughout the training period. Successful completion of the course results in a level 2 equivalent qualification in Taking Control of Goods and a guaranteed self-employed or employed contract with CDER Group.

Established in 2004, CDER group is a trusted partner to UK Government and a market leading innovator in the recovery of unpaid taxes, fines, commercial debt and magistrates warrants.

No experience is needed as all training will be supplied.

Full driving license and access to a vehicle is essential during your training period. Vehicle hire is available once you have successfully completed training.

What’s in it for you? 🎁

• Gym membership contribution: we will give you up to £20 per month towards your gym membership
• Company pension
• 24/7 employee assistance programme
• Company sick pay
• Referral programme
• Discounts and savings available on our bespoke staff rewards platform
• 25 days holiday, rising to 28
• Voluntary service opportunities to a charity of your choice – up to two days per year
• Long service awards
• Enhanced family leave
• Mobile, Body worn video

Responsibilities

• Adhere to Enforcement industry legislation, particularly the Laws Tribunals Courts & Enforcement Act 2007 and Taking Control of Goods, Commercial Rent Arrears Recovery, The Certification of Enforcement Agents Regulations 2014
• Meet with an Enforcement Agent mentor in a timely fashion when undertaking “work shadowing” activities
• Attend addresses, alongside a certificated Enforcement Agent and observe Taking Control of Goods if payment is not made
• Ability to negotiate payment arrangements which complies with client and company guidelines
• Upload notes, photos and fees from each visit to the case management system correctly
• Be confident and self-motivated with the ability to achieve targets
• Act in a professional manner at all times
• Identify vulnerable groups and work within the company’s vulnerable group and safe-guarding policies
• Adhere to company compliance and data protection throughout every visit

Personal qualities, experience and skills

• Good verbal communication
• Excellent negotiation skills
• Ability to work under pressure
• Manage conflict and deal with vulnerable members of the public
• You need to be of smart appearance and a good level of fitness

We offer opportunities to become a Self Employed or Employed member of our Team upon passing the Training Programme, this will be discussed on application.

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Position: Employed Enforcement Agent 

Location: Field Based – Nationwide

Salary: From £21,840 – dependent on experience

London: From £23,933 – dependent on experience

Contract: Full time, Permanent

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

 Introduction

CDER is looking for enthusiastic, experienced individuals to join our enforcement team.

Our certificated Enforcement Agents enforce warrants and liability orders for various local authorities and commercial clients. The certificated Enforcement Agent’s role is to take control of goods to cover the amount a debtor owes.

The role reports to an Enforcement Manager and is based in the field.

If you are an existing Certificated Enforcement Agent, we will start issuing you work as soon as you have completed your CDER induction. In addition to generous commission rates, we will also pay you an additional commission payment for confirming that debtors have gone away (GANT). We are the only enforcement company in the industry to offer this reward. We will also provide you with continuous support, training and development throughout your career with CDER Group.

What’s in it for you? 🎁

• Gym membership contribution: we will give you up to £20 per month towards your gym membership
• Company pension
• 24/7 employee assistance programme
• Company sick pay
• Referral programme
• Discounts and savings available on our bespoke staff rewards platform
• 25 days holiday, rising to 28
• Voluntary service opportunities to a charity of your choice – up to two days per year
• Long service awards
• Enhanced family leave
• Working hours that are flexible
• Extra holiday days available to buy, up to five days per year
• Mobile, Body worn video
• Van and fuel card
• Average bonus payments throughout your holidays
• GANT payments
• Death in Service Benefit

Responsibilities

• Attend addresses and remove goods if payment is not made following company procedures and completing necessary documentation at all times or, discuss a suitable arrangement which complies with client and company guidelines
• Identify if a debtor is in a vulnerable category and if so make an appropriate payment arrangement and/or signpost to further support channels
• Complete case reports upon request, using company standard reports
• Add notes, photos and fees from each visit to the case management system correctly
• Comply with company and client policies and procedures
• Adhere to National Standards
• Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures
• Use Body Worn Video (BWV) and download footage daily via WIFI
• Participate in training and development as and when required

 Personal qualities, experience and skills

• Certificated Enforcement Agent by a county court
• Confident, self-motivated, trustworthy and organised
• Competent computer skills
• Good judge of character
• Being physically able to lift and remove goods
• Have an excellent knowledge of Enforcement Agent regulations
• Be able to work under pressure
• Excellent communication and negotiation skills
• Excellent people skills
• Excellent conflict management and conflict resolution skills
• Be able to work alone or as part of a small team

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Position: Arrest Officer – London, Kent

Location: Field Based covering South East, Cambridgeshire, Bedfordshire, Suffolk and Norfolk

Salary: £25,000 + commission

Contract: Full time, Permanent

Position: Contact Centre Agent

Hours: Full Time (35 hours) or Part Time

Shifts: Varying shift patterns between hours of 8am and 8pm

Location: Darlington

Salary: £22,000 basic + uncapped commission (£12.09 per hour) OTE £26,000

Contract: Permanent

Are you a people person with a flair for communication? Do you thrive in a fast-paced environment where every call brings a new challenge? If so, we have the right job for you!

A bit about us

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

At CDER Group we understand that life never stops, that’s why we are all about flexibility and support! We’re dedicated to helping you succeed, which is why we offer a variety of shift patterns.

Why You’ll Love Working with Us:

🌟 Top 100 Company: Voted as one of the Top 100 companies to work for two years running,

🌟 Ethical and Compliant: We collect debt ethically and in accordance with our award-winning, industry-leading Fairness Charter.

🌟Award winning in our industry: CDER Group is the UK’s fastest growing provider of debt management solutions for the public sector!

🌟 Career Development: We are Investors in People Silver accredited, demonstrating our commitment to staff, in training, in development, and in helping you achieve your career goals. Enjoy full training and a chance to earn while you learn (sponsored qualifications),

🌟 Great Perks: Competitive salaries, commission schemes, flexibility in working hours (35-hour work week with varying patterns), generous annual leave, social events, enhanced family leave and shopping discounts via our bespoke platform, Hosho and many more.

🌟 Equality, Diversity and Inclusion – CDER Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sound good so far…?

Your Responsibilities:

• Answering Calls: Ensure incoming telephone calls are answered promptly and responses are in line with company guidelines and procedures.
• Adhering to Guidelines: Ensure responses adhere to all applicable internal and external guidelines.
• Providing Feedback: Provide feedback to the Contact Centre Team Leader on the volume and type of cases being handled.
• Logging Calls: Use appropriate systems to maintain accurate records for both clients and customers.
• Negotiating Solutions: Balance the needs of customers with those of CDER Group to negotiate effective solutions

Are You What We’re Looking For?

• Excellent Communicator: You have outstanding phone skills and can communicate clearly and effectively.
• Positive Attitude: Your enthusiasm and empathy shine through in every customer interaction.
• Quick Learner: You pick up new information quickly and adapt to changing situations.
• Team Player: You thrive in a collaborative environment and contribute to a supportive team spirit.

And if that’s not exciting enough! 🎁

• Enjoy a contribution of up to £20 per month towards your gym membership.
• Company pension scheme.
• Access to our 24/7 employee assistance programme.
• Company sick pay to support you when you need it.
• A very generous referral programme.
• Discounts and savings through our exclusive staff rewards platform.
• Casual dress code.
• Free onsite parking (excluding City of London locations).
• Loans for travel expenses.
• Benefit from our cycle to work scheme.
• Start with 25 days holiday, increasing to 28 days. Plus, celebrate with extra days off each year, thanks to non-working bank holidays!
• Enjoy regular subsidised social events.
• Voluntary service opportunities to a charity of your choice – up to two days paid per year.
• Recognition through our long service awards.
• Enhanced family leave.
• Flexible working hours to suit your lifestyle.
• Purchase up to five extra holiday days per year.
• Death in Service Benefit.
• Unlimited coffee and tea with healthy snacks provided weekly.

Ready to Join Us?

If your phone skills are off the hook, we’d love to hear from you! Apply now and start your journey with CDER Group, where you can make a real difference while growing your career.

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Position: Self Employed Enforcement Agent 

Location: Field – Nationwide

Salary: Variable

Contract: Self Employed

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

CDER is looking for enthusiastic, experienced individuals to join our enforcement team.

Our certificated Enforcement Agents enforce warrants and liability orders for various local authorities and commercial clients. The certificated Enforcement Agent’s role is to take control of goods to cover the amount a debtor owes. The role reports to the Head of Enforcement and is based in the field.

If you are an existing Certificated Enforcement Agent, we will start issuing you work as soon as you have completed your CDER induction. In addition to generous commission rates, we will also pay you an additional commission payment for confirming that debtors have gone away (GANT). We are the only enforcement company in the industry to offer this reward. We will also provide you with continuous support, training and development throughout your career with CDER Group.

Responsibilities

• Attend addresses as indicated on the liability order/warrant of control and remove goods if payment is not made following company procedures and completing necessary documentation at all times or, discuss a suitable arrangement which complies with client and company guidelines
• Identify if a debtor is in a vulnerable category and if so make an appropriate payment arrangement
• Complete case reports upon request, using company standard report
• Add notes, photos and fees from each visit to the case management system correctly
• Be at the first address at the ‘prime collection time’ of 6am each day
• Comply with company and client policies and procedures
• Adhere to National Standards
• Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures
• Use Body Worn Video (BWV) and download footage daily via WIFI
• Participate in training and development as and when required
• Complete all Enforcement types at company request

Personal qualities, experience and skills

• Certificated Enforcement Agent by a county court
• Confident, self-motivated, trustworthy and organised
• Competent computer skills
• Good judge of character
• Being physically able to lift and remove goods
• Have an excellent knowledge of Enforcement Agent Laws
• Be able to work under pressure
• Excellent communication and negotiation skills
• Excellent people skills
• Excellent conflict management and conflict resolution skills
• Be able to work alone or as part of a small team

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.