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CDER

Recruitment Opportunities

Join our fast growing, professional team.

RECRUITMENT & VACANCIES

CDER Group is the UK’s fastest growing provider of debt management solutions for the public sector. Our industry leading technology and generous remuneration packages have made us an employer of choice within the industry, as evidenced by our placement in the Sunday Times Top 100 Companies to Work For awards two years running.

As an equal opportunities employer we encourage applications from all backgrounds, and will provide a fair and transparent recruitment process to all.

If you have any questions regarding our vacancies, please contact our dedicated recruitment line on 01324 469167 or email us at recruitment@contactcder.co.uk

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Current Opportunities

Finance Assistant

Position: Finance Assistant 

Location: Bolton

Salary: £21,500

Contract: Full time, Permanent

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

The Finance Assistant role sits within the Finance team supporting and assisting other members of Finance staff for all day to day running.

Supporting the delivery of the monthly and quarterly reporting packs to Head Office in Japan and ad-hoc financial reporting and underlying analysis.

Responsibilities

  • Processing daily batches from all revenue streams into the edge system and the Finance system.
  • Process all fee allocation within the SAGE finance system
  • Perform regular reconciliation of all accounts to ensure any issues are resolved in a timely manner
  • Proactively resolve issues and queries
  • Other account duties as required

Personal qualities, experience and skills

  • Knowledge and experience of Sage 50
  • Numeracy skills
  • Working knowledge of Microsoft Excel
  • Team working and accuracy of work

Enforcement Support Apprentice

Position: Enforcement Support Apprentice

Location: Darlington

Salary: £250 per week

Contract: Full time, Apprenticeship

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

The Enforcement Support Apprentice provides administration and support to CDER Enforcement Agents working in the field via telephone and our internal systems (Edge, companies house, HPI etc.).

As well as working in Enforcement Support and supporting the Enforcement Agents you will help support the Enforcement Management team (Head of Enforcement, Internal Operations Manager and Performance and Compliance Analyst).

Your main objectives are to provide daily support to our Enforcement Agents i.e. helping to remove goods, locating addresses, setting arrangements, advising them on difficult situations etc.

The role is based in CDER Group’s office in Darlington on a shift pattern and will require the post holder to be flexible in terms of hours of duty.

Responsibilities 

  • Responsibility for making and receiving calls to Enforcement Agents and answering their questions and queries
  • Undertake actions and activities in relation to operational needs such as HPI queries, company tracing, statement of account requests, produce reports, vehicle removal requests and payments
  • Support the Head of Enforcement in the allocation of work to Enforcement Agents using the Hito Edge system
  • Responsibility for undertaking regular case audits ensuring Enforcement Agents are acting compliantly at all times
  • Accountability for the monitoring and achievement of the Enforcement team’s KPIs and client contractual deliverables and the completion of daily informative updates to the management team
  • Responsibility for the monitoring of the teams Hito Edge workflow queues, performing required activities on individual cases blocked or returned by EAs such as Gone Away No Trace cases and spotted vehicle reports
  • Oversee and validate overpayments and refunds as 3rd party invoices such removal, storage and auction costs
  • Oversee the removal of goods process and manage the necessary correspondence to customers
  • Responsibility for day to day liaison with customers via telephone to arrange appointments for EA visits
  • Gather information from Enforcement Agents to support any complaints
  • Resolve financial queries on behalf of the accounts department such as late banking, chargebacks and none updated Enforcement Agent payments
  • Co-ordinate and manage day to day EA requirements including vehicle requirements, uniforms, stationary etc
  • Keep records of Enforcement Agent absences/holidays and forwarding this on a weekly basis to the HR department
  • Maintain and update a Health and Safety log of incidents relating to Enforcement Agents and provide this data to the HR department on a weekly basis
  • Upload of Bail / No Bail Warrants and Commercial rent cases to Hito Edge
  • Set up of new Enforcement Agents in Hito Edge
  • PDA training

Personal qualities, experience and skills

  • Willingness to work flexible hours
  • Excellent verbal and written communication skills
  • Self-motivated with the ability to work under pressure, in difficult situations, work alone and as part of a team
  • Excellent knowledge of Microsoft Software systems
  • It would be desirable, but not essential, to have knowledge of the Enforcement Agent industry and Taking Control of Goods regulations.

Enforcement Support Assistant

Position: Enforcement Support Assistant

Location: Darlington

Salary: £19,000

Contract: Full time, Permanent

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

The Enforcement Support Assistant provides essential administration and support to CDER Enforcement Agents working in the field.

The post holder will be responsible for monitoring the activity of Enforcement Agents, ensuring that they are on duty when expected, in the planned areas and proactively managing their workloads.

The role is based in CDER Group’s office in Darlington on a shift pattern and will require the post holder to be flexible in terms of hours of duty.

Responsibilities

  • Responsibility for making and receiving calls to Enforcement Agents and answering their questions and queries
  • Undertake actions and activities in relation to operational needs such as HPI queries, company tracing, statement of account requests, auto reports produced, vehicle removal requests and payments
  • Support the Head of Enforcement in the allocation of work to Enforcement Agents using the Hito Edge system
  • Responsibility for undertaking regular case audits ensuring Enforcement Agents are acting compliantly at all times
  • Accountability for the monitoring and achievement of the Enforcement team’s KPIs and client contractual deliverables and the completion of daily informative updates to the management team
  • Responsibility for the monitoring of the teams Hito Edge workflow queues, performing required activities on individual cases blocked or returned by EAs such as Gone Away No Trace cases and spotted vehicle reports
  • Oversee and validate overpayments and refunds as 3rd party invoices such removal, storage and auction costs
  • Oversee the removal of goods process and manage the necessary correspondence to customers
  • Responsibility for day to day liaison with debtors via telephone to arrange appointments for EA visits
  • Gather information from Enforcement Agents to support any complaints
  • Resolve financial queries on behalf of the accounts department such as late banking, chargeback and none updated Enforcement Agent payments
  • Co-ordinate and manage day to day EA requirements including vehicle requirements, uniforms, stationary etc
  • Keep records of Enforcement Agent absences/holidays and forwarding this on a weekly basis to the HR department
  • Maintain and update a Health and Safety log of incidents relating to Enforcement Agents and provide this data to the HR department on a weekly basis
  • Upload of Bail / No Bail Warrants and Commercial rent cases to Hito Edge
  • Set up of new Enforcement Agents in Hito Edge
  • PDA training
  • Undertake any reasonable request or task as requested

Personal qualities, experience and skills

  • Willingness to work flexible hours
  • Excellent verbal and written communication skills
  • Self-motivated with the ability to work under pressure, in difficult situations, work alone and as part of a team
  • Excellent knowledge of Microsoft Software systems
  • It would be desirable, but not essential, to have knowledge of the Enforcement Agent industry and Taking Control of Goods regulations.

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Customer Care Assistant

Position: Customer Care Assistant

Location: London

Salary: £21,000

Contract: Full time, Permanent

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

Reporting to the Customer Care Manager, the Customer Care Assistant is based in London and is responsible for the day to day administration of customer care queries as well as handling low level complaints. In order to carry out the role you will liaise with the Legal and Compliance team based in London.

Responsibilities

  • Ensure that incoming emails are answered in a timely manner and that responses are in line with company guidelines and procedures and client SLA times
  • Ensure that customer care responses adhere to all applicable internal and external guidelines
  • Where needed contact customers directly in order to ensure that their query has been resolved
  • Provide data to the Customer Care Manager and Legal and Compliance Manager as required on the volume and type of cases being handled
  • Ensure that complaints are logged using the appropriate tracking forms to maintain accurate records for client reports
  • Negotiate solutions to customer queries that balance their needs with that of CDER Group
  • Assist the Legal and Compliance team in handling low level complaints and providing detailed correspondence to customers as and when required
  • Liaise with other departments to ensure that common issues are recognised and communicated to the relevant managers
  • Assist the Contact Centre during busy periods by answering calls
  • Assist other departments as and when necessary.

Personal qualities, experience and skills

  • Excellent verbal and written communication
  • Experience of working in a busy environment
  • Self-motivated with the ability to work under pressure and in difficult situations
  • An eye for detail and the ability to spot trends
  • Good knowledge of the client debt process, different debt types, Enforcement law and company enforcement process (training provided)
  • Good working knowledge of Microsoft Office 2000 or later, particularly Word, Outlook and Excel

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Business Intelligence Analyst

Position: Business Intelligence Analyst 

Location: London

Salary: £45,000-£55,000

Contract: Full time, Permanent

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

The position of BI Analyst is based in our London (City) office and reports to our Business Intelligence Manager. As the business scales, the Business Intelligence department is responsible for building mechanisms to deeply understand the business from our client’s perspective, ensuring continued best in class performance. Within the department, the Business Intelligence Analysts’ role is to provide deep insight and analysis into performance at a granular level and make recommendations of their findings to key stakeholders. They will need to be able to understand key performance indicators, be highly analytical, have a passion for data and show strong problem-solving skills.

Responsibilities

  • Constantly monitor and review Group performance covering multiple divisions
  • Review Capacity requirements for the call centre and field force
  • Analyse, monitor and show thought leadership for the constant evolvement of the KPI dashboards hosted in Power BI
  • Host weekly meetings for specific clients with key business stakeholders to highlight any potential concerns, and monitor all remedial actions agreed
  • Assist in the planning of system migrations and the post reconciliation of
  • Attend client meetings and give performance presentations as necessary
  • Write SQL queries and stored procedures to populate reporting datasets and conduct analyses
  • Understand and assist in the development of the forecasting model that can predict the required activity necessary to achieve targeted performance
  • Support other departments with their data needs, build new reports where needed
  • Frequently review the data allocation settings and make recommendations for improvements Monitor, analyse and report on any changes made
  • Report on current business strategies and make recommendations for improvements
  • Monitor and review the propensity scoring models’ effectiveness
  • Liaise and attend meetings with other departments necessary to perform duties

Personal qualities, experience and skills

  • Computer Science Degree or minimum of 3 years of analytical experience
  • Experience of the following technologies essential:

o Advanced Microsoft Excel

o SQL

  • Experience of the following technology is preferential:

o Power BI

o Redshift

  • Track record of diving into data to discover hidden patterns and of conducting analysis
  • Strong verbal and written communication skills
  • Strong problem-solving skills

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Client Liaison Assistant

Position: Client Liaison Assistant 

Location: London

Salary: £20,000

Contract: Full time, Permanent

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

Client Officers provide a vital role for CDER group in supporting the Client Team Manager and Client Account Managers in ensuring the delivery of a first-rate service to our clients. The Client Officer will provide day to day support to our clients through telephone and email contact and undertake various administrative duties to support our clients’ needs and requests. Based in Central London the role demands exceptional communication skills and attention to detail ensuring that our clients demands are met and carried out in an accurate and efficient manner.

Responsibilities

  • Provide telephone, email and web-access support to our clients ensuring client requests are recorded and cases updated accordingly or escalated and monitored for timely resolution
  • Review and distribute weekly and monthly performance reports to clients
  • Facilitate the production of ad-hoc client reports, special requests and statistical information
  • Monitor the timely dispatch of client remittances
  • Ensure invoice and remittance queries are responded to correctly and without delay
  • Identify client web requirements and provide training as required
  • Support the Client Managers in the provision of information and reports required for performance review meetings and the subsequent action of any minuted requests/queries
  • Ensure compliance with legal and regulatory requirements
  • Ensure refund requests and complaints via the client are processed within the agreed timescales.
  • Manage client concerns and compliments and escalate these to the Client Managers
  • Complete case sample auditing for all contracts and upon client request and escalate any failure points to the relevant Client Manager
  • Maintain excellent communication lines across departments to ensure client specifications and contract conditions are understood and adhered to
  • Support the development of a team structure and share best practice with colleagues

Personal qualities, experience and skills

  • A minimum of 1-year customer service or client relationship management experience is essential with a passion for excellent customer service
  • Excellent oral and written communication skills. Excellent telephone and people skills with a friendly and outgoing nature
  • Self-motivated with great time and priority management – understands importance of deadlines
  • Excellent numeracy and IT skills (particularly Excel, Word and Powerpoint)
  • Excellent attention to detail
  • Good knowledge of the client debt process, different debt types, enforcement law and company enforcement process (training provided)

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Bid Writer

Position: Bid Writer

Location: Flexible

Salary: up to £40,000 based on experience

Contract: Full time, Permanent

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

Bid Writers are key to the growth ambitions of CDER Group, and you will assist in the creation of compliant, compelling, and competitive responses that demonstrate and evidence our capabilities to maximise our chances of success (win rate). This is an exciting opportunity for the right candidate, with huge potential for career growth.

Responsibilities

  • Conducting and compiling research to help improve bid responses.
  • Evolving your own knowledge of CDER Group’s business operations through site visits, colleague meetings, work shadowing, call monitoring etc
  • Establishing and maintaining industry knowledge so that you’re aware of the industry developments and can reflect them in our bid responses. This may also require you to attend industry conferences
  • Researching clients to understand their key drivers and contribute that knowledge to the development of a win strategy and win themes
  • maintaining libraries of standard content, case studies, presentations, and other collateral material, keeping them updated and contributing to new content development
  • Drafting compelling and comprehensive bid responses to agreed timelines:
  • contributing to storyboard development
  • utilising model answers and previous bid responses to tailor and draft compelling written bid content that incorporates agreed win themes and meets the procuring client’s requirements
  • liaising with Subject Matter Experts (SMEs) and other stakeholders within CDER Group to ensure content is accurate and up to date. Where SME content is provided, edit responses as necessary to align to the overall tone/themes of the other bid content
  • creating informative graphics that help to illustrate key sales messages and win themes
  • updating reviewed responses to accommodate reviewer’s comments/clarifications
  • Be responsible for bid process administration – monitoring of shared email inbox and tracker/procurement portals to ensure opportunities are captured and issued to the team, contribute to the development of bid management material (presentations etc), monitoring/maintenance for Response Allocation Tracker, raising clarification questions and relaying responses back to the business, uploading final responses to portal before submission deadline expires
  • Analysing client feedback, leveraging the feedback to inform adaptations to our bid content to further strengthen future bids.

Personal qualities, experience and skills

  • note that there is a strong preference for candidates that have experience in authoring bid content already and/or those who can evidence and demonstrate creative writing skills and the ability to distil complex narratives into concise, plain English
  • ideally by degree qualified in Business, Marketing or English specialisms, although this is not a pre-requisite
  • be a self-starter, able to prioritise and multitask to meet often challenging deadlines
  • enjoy working within a fast-paced, deadline-driven environment
  • be an exceptional communicator, with demonstrable interpersonal skills and the ability to foster excellent working relationships with staff at all levels within the business
  • be fully conversant with MS Office applications and IT literate
  • either be APMP qualified already, or willing to study towards APMP accreditation

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Audit Assistant

Position: Audit Assistant

Location: London

Salary: £21,000

Contract: Full time, Permanent

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

This role is based in our London office and reports to the Head of Audit and Compliance through the local team Supervisor. This role is responsible for the daily auditing of audio and visual recordings of our field Enforcement Agents and audio recordings of Call Centre operators, highlighting breaches in compliance where necessary.

As you develop you will also be involved in initiatives and projects that help to promote the safeguarding of the company, our clients and the community we engage with on a daily basis

Operating under strict regulatory and legislative regulations and following internal procedures and systems.

Responsibilities

  • Responsible for ensuring call centre and field agent activity is in-line with applicable legislation and regulations, company policy, procedure and that of data protection
  • Reviewing the audio and body worn video footage of field agents and auditing the interaction during the visit against a set of criteria
  • Reviewing the transcription and audio recordings of call centre operators and scoring against a set of criteria
  • To complete agent audits using a risk-based approach
  • Complete accurate audit reports on each review activity
  • Identifying any non-conformance and complete appropriate report on findings
  • Review and cross reference visits and call notes where appropriate as part of the investigation
  • Communicate findings to department Line Managers based on outcome
  • Download evidence where required
  • Identify trends and make recommendations for mitigating risk
  • Ability to communicate the audit requirements to the rest of the business
  • Participation in team briefings, to review the auditing processes and ensure consistency of approach
  • Undertake such training as required to ensure all potential risks to the business are identified and resolved
  • Contribute to departmental continuous improvement including recommending best practice
  • Help the business maintain the ISO27001, ISO9001, ISO14001 and ISO45001 accreditations relating to Information Security, Quality, Environment and Health and Safety
  • Additional company department audits determined through expansion of the compliance programme
  • Other associated duties that the business may require in fulfilment of its compliance obligations

Personal qualities, experience and skills

  • Reliable
  • Organised
  • Resilience
  • Capacity to work effectively whilst remaining calm under pressure
  • Confident
  • Team Player
  • Self-sufficient
  • Take pride in presentation of work
  • Take pride in ensuring accuracy and attention to detail
  • Excellent written and verbal communication skills
  • IT literate, proficient in Microsoft Office packages

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Arrest Officer - Staffordshire

Position: Arrest Officer – Staffordshire

Location: Staffordshire Field Based

Salary: £20,000 + commisson

Contract: Full time, Permanent

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

CDER Group is a trusted partner to UK Government and a market leading innovator in the recovery of unpaid taxes, fines, and commercial debt.

If you enjoy; a varied role where no two days are the same; working outdoors with people reacting to ever changing situations and traveling to various locations on a daily basis, we are looking for self-motivated, energetic, personable people to join our expanding team. No experience is needed as all training will be given.

The position of the Arrest Officer plays an important role within CDER Group. You will be responsible for delivering a professional arrest service by the effective and efficient execution of arrest warrants.

Arrest Officers are required to visit customers at the addresses stated on warrants to obtain payment in full, execute warrants by arrest, arrest and bail or arranging a voluntary surrender. Where a customer is not present, you shall gather and submit relevant intelligence, making local enquiries to locate and effectively execute the warrant.

Responsibilities

  • Issue receipts for all payments received and to inform courts of all payments taken
  • Where necessary, to convey persons named on the warrants to courts, police stations or HMP
  • Complete all necessary paperwork and update handheld devices on actions taken
  • Undertake any training necessary for the role including but not limited to, tactical communication, conflict management and breakaway techniques
  • Undertake Emergency First Aid Training
  • Follow Approved Enforcement Agencies and Prisoner Escorted Contracts Awarded (AEA/PECS) protocol
  • Review and update risk assessments, highlighting concerns to ensure a proportionate response
  • Ensure post incident procedures are followed
  • Comply with all body worn video (BWV) training and compliance
  • Carry out any other tasks as required in connection with the service, execution or return of warrants, summonses, orders, and notices, including obtaining and reporting information regarding the customer and/or the actions taken in executing a warrant
  • Prepared to work warrants within Regions across England to meet client demands
  • Prepared to work varied times of the day to meet the needs of the warrant

Personal qualities, experience and skills

  • Articulate, numerate and able to communicate and interact with others at all levels
  • Ability to manage conflict
  • High level of self-motivation and able to work between 6am and 9pm
  • Ability to manage and organise large volumes of warrants to meet KPI’s
  • Able to act on your own initiative within the law, legislation, and policy
  • Full UK driving licence
  • Full training will be provided

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

IT Support Engineer

Position: IT Support Engineer

Location: Darlington, Bolton

Salary: £23,000-£36,000

Contract: Full time, Permanent

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

We are seeking a practical and enthusiastic IT professional to join our team, with experience providing user support, day to day IT operations, solving problems, security and compliance. We will consider a candidate with at least 2 years commercial IT experience or a graduate with a relevant degree.

We offer exposure to most aspects of IT, working hands-on with a wide range of IT systems, and a variety of tasks, objectives and project work. We follow a continuous improvement methodology, use a risk-based approach, and encourage technical skills development. There are progression opportunities within the team over time for those who demonstrate exceptional performance.

Responsibilities

  • End user and client related technical support, day to day IT operation (including networking and security), problem solving and diagnostics, information security compliance, change implementation, some project work.

Personal qualities, experience and skills

  • Windows Active Directory and Group Policy administration
  • Security, IP networking and firewall administration
  • Microsoft 365 administration
  • Android OS
  • Ticket-based team workflows
  • Customer friendly with good communication skills
  • Linux server administration
  • Linux desktop
  • Information security standards such as ISO 27001 and PCI DSS
  • SQL writing
  • AWS or cloud-hosted infrastructure, Infrastructure as Code (IaC) / Terraform / Docker, programming or scripting (Bash shell / Java)
  • Mobile device break/fix diagnostics
  • Technical diagramming
  • Writing good quality documentation and requirements specifications
  • Cloud contact centre technology and SIP

Salary Range – Grade 1: Up to £23,000, Grade 2: £23,000-£30,000, Grade 3: £30,000 – £36,000

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Welfare Assistant (Financial Assessment)

Position: Welfare Assistant (Financial Assessment)

Location: Bolton

Salary: £19,000 – £20,500

Contract: Full time, Permanent

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

This role is based in Bolton and reports to the Welfare Supervisor. This role is responsible for assisting the Welfare Supervisor in the day to day running of the Welfare department. Your usual point of contact will be the Welfare Supervisor who is responsible for the majority of your workload.

Responsibilities

  • Ensure that incoming post is opened and categorised in a timely manner and responses are in line with company guidelines and procedures
  • Assist in the case management of vulnerable customers
  • Handle welfare related incoming and outgoing calls
  • Assist in affordability assessments for potentially vulnerable and vulnerable customers
  • Assist in the monitoring and managing of customers referred to external debt advice agencies
  • Any other ad hoc tasks that may be required

Personal qualities, experience and skills

  • Excellent verbal and written communication skills
  • Excellent typing skills
  • Self-motivated with the ability to work under pressure and in difficult situations.
  • An eye for detail and the ability to spot trends
  • Good working knowledge of Microsoft Office 2000 or later, particularly Word, Outlook and Excel

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Finance Assistant - General Ledger

Position: Finance Assistant – General Ledger 

Location: Bolton

Salary: £18,500 – £19,500

Contract: Full time, Permanent

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

The Finance Assistant role sits within the Finance team supporting and assisting other members of Finance staff for all day to day running.

Supporting the delivery of the monthly and quarterly reporting packs to Head Office in Japan and ad-hoc financial reporting and underlying analysis.

Responsibilities

  • Daily Bank reconciliation of all company bank accounts
  • Daily Internal Audit Month end task to support the ensure monthly TB is closed
  • Accruals & Prepayment Revenue reconciliation (WIP accrual)
  • Intercompany Recharges to other CDER affiliates and OS Group
  • Intercompany Recharges to other CDER affiliates and OS Group Monthly balance sheet reconciliation
  • Other account duties as required Create/maintain relevant procedures for all areas of responsibility Provide cover for the other members of the accounts team, including holiday cover, sickness etc.

Personal Qualities, experience and skills

  • Ability to communicate clearly both verbally and in writing
  • Ability to deal with both internal and external customers
  • Level of literacy to ensure accurate data entry onto computer records and accurate spelling and filing
  • Numeracy skills
  • Ability to prioritise
  • Ability to work as part of a team Ability to work within a pressurized environment
  • Ability to work on own initiative Knowledge of data protection Working knowledge of Microsoft Excel
  • Working knowledge of Sage 50
  • Knowledge and experience of Sage 50
  • Advance working knowledge of Microsoft Excel

You may be required to work a shift system, of which you will be notified in advance. This may be changed to suit the needs of the business with the possibility of some ‘out of hours’ work on an occasional basis.

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Welfare Assistant

Position: Welfare Assistant 

Location: Bolton

Salary: £19,000 – £20,500

Contract: Full time, Permanent

About CDER Group:

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

This role is based in Bolton and reports to the Welfare Supervisor. This role is responsible for assisting the Welfare Supervisor in the day to day running of the Welfare department. Your usual point of contact will be the Welfare Supervisor who is responsible for the majority of your workload.

Responsibilities

  • Ensure that incoming post is opened and categorised in a timely manner and responses are in line with company guidelines and procedures
  • Assist in the case management of vulnerable customers
  • Handle welfare related incoming and outgoing calls
  • Assist in affordability assessments for potentially vulnerable and vulnerable customers
  • Assist in the monitoring and managing of customers referred to external debt advice agencies
  • Any other ad hoc tasks that may be required

Personal qualities, experience and skills

  • Excellent verbal and written communication skills
  • Excellent typing skills
  • Self-motivated with the ability to work under pressure and in difficult situations.
  • An eye for detail and the ability to spot trends
  • Good working knowledge of Microsoft Office 2000 or later, particularly Word, Outlook and Excel

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Contact Centre Agent – Full and Part Time Positions Available

Position: Contact Centre Agent – full time or part time (hours to suit your needs)

Location: Darlington

Salary: £20,000 + commission, OTE £25,000 – pro rata

Contract: Full Time or Part Time

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

Are you always on your phone? Do you love talking to people? If so, we have the right job for you, get paid to talk to people and earn additional commissions for helping them too!

We are looking to recruit enthusiastic, engaging people to help deliver best in class customer service.

As a Contact Centre Agent you’ll be joining a diverse, fun and vibrant team, and a growing company that has been voted as one of the Top 100 companies to work for 2 years running. Yes, we collect debt, but we do it ethically and in accordance with our award-winning, and industry-leading, Fairness Charter. We are also Investors in People Silver accredited– an award that demonstrates an ongoing commitment to our staff; in training, in development and in helping you achieve your career goals, whatever they may be. But more than that we offer full training and a chance to earn while you learn (sponsored qualifications), competitive salaries and commission schemes, flexibility in working hours (35 hour working week with varying work patterns), generous annual leave, socials, and shopping discounts via our bespoke platform, Hosho.

So, if your phone skills are off the hook, we’d love to hear from you.

Responsibilties

  • Ensure that incoming telephone calls are answered in a timely manner and that responses are in line with company guidelines and procedures
  • Ensure that responses adhere to all applicable internal and external guidelines
  • Provide feedback for the Contact Centre Team Leader as required on the volume and type of cases being handled
  • Ensure that calls are logged using the appropriate systems to maintain accurate records for both the clients and customers
  • Negotiate solutions to customer queries that balance their needs with that of CDER Group

Personal qualities, experience and skills

  • Excellent verbal and written communication skills
  • Proven customer service experience
  • Self-motivated with the ability to work under pressure and in difficult situations.

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Trainee Enforcement Agents

Position: Trainee Enforcement Agent

Location: Nationwide – Field

Salary: £11.05 p/h (London)           Outside of London: £9.90 p/h

Contract: Full Time – Fixed Term Contract (Up to 12 weeks)

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

Realistic earnings of £60k once qualified, this position is a field-based role learning the necessary skills to become a Certificated Enforcement Agent.

If you are self-motivated, enjoy being part of a successful team and are committed to helping people, why not consider our award-winning Trainee Enforcement Programme. Lasting for approximately 10-12 weeks, you will be paid a salary throughout the training period. Successful completion of the course results in a level 2 equivalent qualification in Taking Control of Goods and a guaranteed self-employed or employed contract with CDER Group.

Established in 2004, CDER group is a trusted partner to UK Government and a market leading innovator in the recovery of unpaid taxes, fines, commercial debt and magistrates warrants.

No experience is needed as all training will be supplied.

Full driving license and access to a vehicle is essential during your training period. Vehicle hire is available once you have successfully completed training.

Responsibilities

  • Adhere to Enforcement industry legislation, particularly the Laws Tribunals Courts & Enforcement Act 2007 and Taking Control of Goods, Commercial Rent Arrears Recovery, The Certification of Enforcement Agents Regulations 2014
  • Meet with an Enforcement Agent mentor in a timely fashion when undertaking “work shadowing” activities
  • Attend addresses, alongside a certificated Enforcement Agent and observe Taking Control of Goods if payment is not made
  • Ability to negotiate payment arrangements which complies with client and company guidelines
  • Upload notes, photos and fees from each visit to the case management system correctly
  • Be confident and self-motivated with the ability to achieve targets
  • Act in a professional manner at all times
  • Identify vulnerable groups and work within the company’s vulnerable group and safe-guarding policies
  • Adhere to company compliance and data protection throughout every visit

Personal qualities, experience and skills

  • Good verbal communication
  • Excellent negotiation skills
  • Ability to work under pressure
  • Manage conflict and deal with vulnerable members of the public
  • You need to be of smart appearance and a good level of fitness

We offer opportunities to become a Self Employed or Employed member of our Team upon passing the Training Programme, this will be discussed on application.

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Certificated Enforcement Agents

Position: Enforcement Agent 

Location: Field – Nationwide

Salary: Self Employed

Contract: Self Employed

About CDER Group

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

CDER is looking for enthusiastic, experienced individuals to join our enforcement team.

Our certificated Enforcement Agents enforce warrants and liability orders for various local authorities and commercial clients. The certificated Enforcement Agent’s role is to take control of goods to cover the amount a debtor owes. The role reports to the Head of Enforcement and is based in the field.

If you are an existing Certificated Enforcement Agent, we will start issuing you work as soon as you have completed your CDER induction. In addition to generous commission rates, we will also pay you an additional commission payment for confirming that debtors have gone away (GANT). We are the only enforcement company in the industry to offer this reward. We will also provide you with continuous support, training and development throughout your career with CDER Group.

Responsibilities

  • Attend addresses as indicated on the liability order/warrant of control and remove goods if payment is not made following company procedures and completing necessary documentation at all times or, discuss a suitable arrangement which complies with client and company guidelines
  • Identify if a debtor is in a vulnerable category and if so make an appropriate payment arrangement
  • Complete case reports upon request, using company standard report
  • Add notes, photos and fees from each visit to the case management system correctly
  • Be at the first address at the ‘prime collection time’ of 6am each day
  • Comply with company and client policies and procedures
  • Adhere to National Standards
  • Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures
  • Use Body Worn Video (BWV) and download footage daily via WIFI
  • Participate in training and development as and when required
  • Complete all Enforcement types at company request

Personal qualities, experience and skills

  • Certificated Enforcement Agent by a county court
  • Confident, self-motivated, trustworthy and organised
  • Competent computer skills
  • Good judge of character
  • Being physically able to lift and remove goods
  • Have an excellent knowledge of Enforcement Agent Laws
  • Be able to work under pressure
  • Excellent communication and negotiation skills
  • Excellent people skills
  • Excellent conflict management and conflict resolution skills
  • Be able to work alone or as part of a small team

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

WHAT CDER GROUP OFFERS YOU:

  • 22 days annual leave, pro rata, increasing to 25 after each completed year of service
  • Sunday Times Top 100 Company to Work For
  • An excellent benefit package that ranges from cycle to work, travel loans, eye care vouchers, contribution towards gym membership, Company Maternity and Paternity pay
  • Pension scheme, career development & long service awards