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CDER

Recruitment Opportunities

Join our fast growing, professional team.

RECRUITMENT & VACANCIES

CDER Group is the UK’s fastest growing provider of debt management solutions for the public sector. Our industry leading technology and generous remuneration packages have made us an employer of choice within the industry, as evidenced by our placement in the Sunday Times Top 100 Companies to Work For awards two years running.

As an an equal opportunities employer we encourage applications from all backgrounds, and will provide a fair and transparent recruitment process to all.

If you have any questions regarding our vacancies, please contact our dedicated recruitment line on 01324 469167 or email us at recruitment@contactcder.co.uk

ENFORCEMENT AGENT – REGISTRATION OF INTEREST FORM DOWNLOAD

OFFICE STAFF – APPLICATION FORM DOWNLOAD

Current Opportunities

Contact Centre Agent – Full and Part Time

Position: Contact Centre Agent – full time or part time (hours to suit your needs)

Location: Darlington

Salary: £18,000 + commission, OTE £25,000 – pro rata

CDER Group, as a national enforcement services provider, assisting clients across the UK to collect outstanding penalties, is looking for Contact Centre Agents to join our team.

Working at CDER Group is more than just a job; we’re a team that works together, going above and beyond to meet the expectations of our clients and customers.

As a company who values flexibility, we can offer you hours to suit your needs. Childcare commitments – no problem. Need to work around your studies – no problem. We can offer weekend and evening hours.

About CDER Group:

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

This role is based in Darlington and will report to the Contact Centre Team Leader and Contact Centre Manager. You will be responsible for the handling of all telephone inbound and outbound queries, with emphasis on excellent customer service.

Responsibilities

  • Ensure that incoming telephone calls are answered in a timely manner and that responses are in line with company guidelines and procedures
  • Ensure that responses adhere to all applicable internal and external guidelines
  • Make outbound telephone calls to customers to discuss their case
  • Provide feedback for the Contact Centre Team Leader as required on the volume and type of cases being handled
  • Ensure that calls are logged using the appropriate systems to maintain accurate records for both the clients and customers
  • Negotiate solutions to customer queries that balance their needs with that of CDER Group

 Personal qualities, experience and skills

  • Excellent verbal and written communication skills
  • Proven customer service experience
  • Self-motivated with the ability to work under pressure and in difficult situations.

Audit and Compliance Manager

Position: Audit and Compliance Manager 

Location: Bolton

Salary: £30,000-£35,000

Contract: Full time, Permanent

About CDER Group:

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

The Audit and Compliance Manager is responsible for ensuring compliance with legislative and contractual requirements and that business performance is maintained. Monitoring compliance and managing and supporting the CDER internal audit team on a day to day basis is the main focus of this role.

Reporting to the Head of Audit and Compliance, the postholder will contribute to the development of existing audit process and systems across the Group and will assist in their implementation and review, ensuring that all audit functions in the Group are undertaken in a consistent manner, with priorities established by adopting a risk-based approach. The role is predominately based in CDER’s Bolton office but will require ad-hoc travel to and from other CDER Group companies and sites across England and Wales.

Responsibilities

  • Day to day leadership and management of the CDER Group Audit department. The department comprises assistants and team supervisors over multiple sites, conducting Call Centre and Enforcement Agent audits in accordance with agreed risks and priorities
  • Day to day management of audit volume in line with business and client KPI’s
  • Ensure all escalated complaint audit reviews of Call Centre, BWV and audio are undertaken in a timely manner ensuring that outcome reports are clear and concise and address all aspects of the complaint
  • Identify key issues and trends through audits and complaints that may require increased focus in daily audits
  • Contribute to the development of the CDER Group Audit teams ensuring that they are provided with clear leadership and support, undertake monthly 1-2-1s, manage all annual leave and sickness in accordance with CDER Group policies
  • Prepare and present monthly audit and compliance reports for the Head of Audit & Compliance
  • Prepare and present a monthly audit and compliance report to key contact center stakeholders
  • Play an active role in delivering excellent customer service and embedding the businesses Fairness Charter across the group and monthly management meetings to drive continuous improvement across the business
  • Working with the Head of Audit & Compliance to have an active role in developing and implementing future strategies and initiatives and the achievement of the annual CDER Group business plan
  • Assist in various activities on the successful retention of all existing ISO and PCI accreditations ensuring that effective, proactive plans are implemented and managed to ensure successful achievement of accreditation
  • Maintain the continued compliance for accessing DVLA keeper and vehicle data, including assisting in DVLA audits undertaken by the DVLA to ensure CDER Group companies are complying with the DVLA’s explicit requirements for access
  • Keep informed of any planned legislative or procedural changes within the industry and best practice for audit within the wider public sector and ensure initiatives and new requirements are implemented within the business accordingly
  • Additional duties as may be required by the business

Personal qualities, experience and skills

  • Previous audit and compliance experience at a senior level is essential
  • Dedicated to high standards and professionalism
  • Highly organised with excellent attention to detail
  • Ability to produce written reports to a good standard
  • Fluent user of excel, word, outlook
  • Excellent influencing, people management and leadership skills
  • Exceptional communication and interpersonal skills are essential
  • Team player who demonstrates high levels of integrity
  • Independence of thought
  • Industry knowledge and experience is desirable

Trainee Enforcement Agent

Position: Trainee Enforcement Agent

Location: Nationwide – Field

Salary: £10.85 p/h (London)           Outside of London: £9.50 p/h

Contract: Full Time – Fixed

About CDER Group:

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

Realistic earnings of £60k once qualified, this position is a field-based role learning the necessary skills to become a Certificated Enforcement Agent.

If you are self-motivated, enjoy being part of a successful team and are committed to helping people, why not consider our award-winning Trainee Enforcement Programme. Lasting for approximately 10-12 weeks, you will be paid a salary throughout the training period. Successful completion of the course results in a level 2 equivalent qualification in Taking Control of Goods and a guaranteed contract with CDER Group.

Established in 2004, CDER group is a trusted partner to UK Government and a market leading innovator in the recovery of unpaid taxes, fines, commercial debt and magistrates warrants.

No experience is needed as all training will be supplied.

Responsibilities

  • Adhere to Enforcement industry legislation, particularly the Laws Tribunals Courts & Enforcement Act 2007 and Taking Control of Goods, Commercial Rent Arrears Recovery, The Certification of Enforcement Agents Regulations 2014
  • Meet with an Enforcement Agent mentor in a timely fashion when undertaking “work shadowing” activities
  • Attend addresses, alongside a certificated Enforcement Agent and observe Taking Control of Goods if payment is not made
  • Ability to negotiate payment arrangements which complies with client and company guidelines
  • Upload notes, photos and fees from each visit to the case management system correctly
  • Be confident and self-motivated with the ability to achieve targets
  • Act in a professional manner at all times
  • Identify vulnerable groups and work within the company’s vulnerable group and safe-guarding policies
  • Adhere to company compliance and data protection throughout every visit

Personal qualities, experience and skills

  • Good verbal communication
  • Excellent negotiation skills
  • Ability to work under pressure
  • Manage conflict and deal with vulnerable members of the public
  • You need to be of smart appearance and a good level of fitness

How to apply

Please send your CV and completed application form to recruitment@cdergroup.co.uk

IT Support Engineer

Position: IT Support Engineer

Location: Darlington Office

Salary: Grade 1: Up to £23,000       Grade 3: £30,000 – £36,000

Contract: Full Time – Permanent

About CDER Group:

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

We are seeking a practical and enthusiastic IT professional to join our team, with experience providing user support, day to day IT operations, solving problems, security and compliance. We will consider a candidate with at least 2 years commercial IT experience or a graduate with a relevant degree.

Benefits: We offer exposure to most aspects of IT, working hands-on with a wide range of IT systems, and a variety of tasks, objectives and project work. We follow a continuous improvement methodology, use a risk-based approach, and encourage technical skills development. There are progression opportunities within the team over time for those who demonstrate exceptional performance.

Responsibilities

  • End user and client related technical support, day to day IT operation (including networking and security), problem solving and diagnostics, information security compliance, change implementation, some project work.

Personal qualities, experience and skills

  • Essential skills: Windows Active Directory and Group Policy administration, Security, IP networking and firewall administration, Microsoft 365 administration, Android OS, ticket-based team workflows, customer friendly with good communication skills, team working, good prioritisation and time management, excellent problem solving and diagnostic ability.
  • Useful skills: Linux server administration, Linux desktop, information security standards such as ISO 27001 and PCI DSS, SQL writing, AWS or cloud-hosted infrastructure, IaC, programming or scripting (Java, Groovy, Bash), mobile device break/fix diagnostics, Microsoft Exchange administration, technical diagramming, writing policy and procedures, telephony platforms, IVR building and dialler configuration, incident management, industry knowledge, SC.

How to apply Please send your CV and completed application form to recruitment@cdergroup.co.uk

IT Engineer

Position: IT Engineer

Location: Darlington Office

Salary: Grade 2: £25,000 – £33,000        Grade 3: £28,000 – £38,000

Contract: Full Time – Permanent

About CDER Group:

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Introduction

FocusIT infrastructure, IT development projects, security, firewalls and networking, 3rd line support, problem solving and diagnostic work, solution design and specification. Role will require Security Clearance (SC).

We are seeking a practical and enthusiastic IT professional to join our team, with experience providing user support, day to day IT operations, solving problems, security and compliance. We will consider a candidate with at least 2 years commercial IT experience or a graduate with a relevant degree.

Benefits: We offer exposure to most aspects of IT, working hands-on with a wide range of IT systems, and a variety of tasks, objectives and project work. We follow a continuous improvement methodology, use a risk-based approach, and encourage technical skills development. There are progression opportunities within the team over time for those who demonstrate exceptional performance.

Responsibilities

  • IT infrastructure, IT development projects, security, firewalls and networking, 3rd line support, problem solving and diagnostic work, solution design and specification

Personal qualities, experience and skills

  • Essential skills: Windows Active Directory and Group Policy administration, Security, IP networking and firewall administration, Microsoft 365 administration, Android OS, ticket-based team workflows, customer friendly with good communication skills, team working, good prioritisation and time management, excellent problem solving and diagnostic ability.
  • Useful skills: Linux server administration, Linux desktop, information security standards such as ISO 27001 and PCI DSS, SQL writing, AWS or cloud-hosted infrastructure, IaC, programming or scripting (Java, Groovy, Bash), mobile device break/fix diagnostics, Microsoft Exchange administration, technical diagramming, writing policy and procedures, telephony platforms, IVR building and dialler configuration, incident management, industry knowledge, SC.

How to apply Please send your CV and completed application form to recruitment@cdergroup.co.uk

Enforcement Agents

Position: Enforcement Agent 

Location: Field

Salary: Self Employed

About CDER Group:

  • UK market leading technical debt collections & enforcement group
  • No. 1 in Road User Charging: Highways England, Transport for London
  • Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
  • 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
  • 150+ Local Authority clients
  • People and technology centric business
  • Advanced unique business operating software platform

Due to our continued year on year growth, we are looking for enthusiastic, experienced individuals to join our enforcement team.

If you are an existing Certificated Enforcement Agent, we will start issuing you work as soon as you have completed your CDER induction. In addition to generous commission rates, we will also pay you an additional commission payment for confirming that debtors have gone away (GANT). We are the only enforcement company in the industry to offer this reward. We will also provide you with continuous support, training and development throughout your career with CDER Group.

If you are an experienced Enforcement Agent and have a current Enforcement Agent General Certificate, and looking for OTE £60K, contact our recruitment team now on 01324 469 167, or email recruitment@cdergroup.co.uk.

CDER Group is an equal opportunity employer and does not discriminate based on any age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected status.

WHAT CDER GROUP OFFERS YOU:

  • 22 days annual leave, pro rata, increasing to 25 after each completed year of service
  • Sunday Times Top 100 Company to Work For
  • An excellent benefit package that ranges from cycle to work, travel loans, eye care vouchers, contribution towards gym membership, Company Maternity and Paternity pay
  • Pension scheme, career development & long service awards