COVID-19 RISK ASSESSMENT
As a company which has been created with a focus on treating our customers fairly and with respect, we have spent many months analysing how we can best ensure that we can recover for our clients the funds essential to provide critical front-line services whilst continuing to support customers needing extra care.
As we prepare to recommence field based collection activities, we have prepared a detailed risk assessment to ensure that all engagements with customers are completed safely. Detailed customer-specific risk assessments are completed before every visit, in line with our overall COVID-19 Risk Assessment.
As the current Coronavirus situation affects us all, CDER Group have put a number of measures in place to support the ongoing protection of our staff and customers, whilst maintaining our ability to recover the funds needed by our Local Authority clients for frontline services.
We understand the difficulties some customers may be facing at this time. If your circumstances have changed, or your income is affected by Coronavirus (COVID-19) due to working less, no longer working, self-isolating, or caring for someone who is sick, please let us know. We may be able to set up a more flexible payment plan if you contact us now.
Our Contact Centre and Welfare teams are still here to help. You can also continue to manage your account, set up an arrangement or make a payment 24/7 via our online Customer Portal, or our automated telephone service on 0330 1070 023.
The Money Advice Service recently published new online resources for people affected financially by the outbreak, which you may also find useful: