REQUEST A PAYMENT PLAN
If you cannot afford to pay the full amount of your debt immediately, we may be able to agree a fixed-term payment plan. Please note that we are bound by certain restrictions on the length of these plans by our clients.
It is important that you contact us immediately if you cannot pay the full amount, in order to prevent further recovery action and additional costs.
You can request a payment plan via either:
- CDER Customer Portal: you can view your account, make a payment or request a payment plan by logging in or registering on our online customer portal
- Telephone: if you would like to discuss setting up a payment plan you can call our Contact Centre on 0333 1070 023
You can use our Online Budgeting Tool to compile a list of your weekly or monthly income and expenses, and help you work out what you can afford to pay.
If you would like some free, independent advice to help you manage your debts, click here for a list of agencies that may be able to help.
What if I cannot afford the instalment amount I agreed to pay?
Please contact us immediately on 0330 107 0023 (local rate) to discuss the situation.
We appreciate that people’s circumstances can change and we will work with you to help identify repayment options to take these into account. Our Agents have access to information regarding relevant benefits you may be able to claim (Council Tax and Business Rate relief schemes) and can provide you with details of Debt and Welfare Support Agencies who will be able to provide specialist support.
You should not stop or reduce your payments without agreeing the change with us first, as your case may be issued to an Enforcement Agent and further costs may be incurred.