All CDER Group operations are scrutinised by an Independent Advisory Group, made up of respected industry figures from the legal, government and debt advice sectors to ensure best practice standards are upheld and that we are maintaining our commitment to best practice, fairness and quality across our business in a measurable way.
The Independent Advisory Group (IAG) was established in 2013 to provide JBW (now CDER Group) and its stakeholders with objective scrutiny, challenge and validation across its strategic, business and operational activities.
The Group’s work has been fundamental in further strengthening our position as a professional, trusted and ethical provider of high quality enforcement services and continues to inform and drive our fairness framework.
The aim of the IAG is to support CDER Group in the provision of fair and flexible services by delivering the organisation’s social justice agenda and exceeding compliance standards.
As well as reviewing operational performance, IAG members (shown below) monitor complaints and their resolution, and ensure that, as far as possible, vulnerable customers are protected and all customers treated with dignity and respect.
You can contact IAG members directly via email at email@example.com.
SIR MARTIN NAREY
Previous Director General of the Prison Service and first Chief Executive of the National Offender Management Service. Sir Martin has a wealth of experience to support and challenge the JBW Group to deliver improvements across our strategic, business and operational activities. He has previously been Chief Executive of Barnardo’s, the UK’s largest children’s charity and was awarded the Chartered Institute of Management’s Annual Gold Medal for Leadership: the first public sector recipient for 10 years. Sir Martin was knighted in 2013 for his services to vulnerable people.
Mark is an Adviser to the Department for Education on looked-after children, stability and permanence. Mark is the Government’s adviser on the Regionalising Adoption programme. He was appointed by the Secretary of State for Education to review foster care in England together with Sir Martin Narey. Their report was published in February 2018, with the Government publishing a response in July 2018. Previously, Mark led on child safety and child health for the Prime Minister’s Delivery Unit and he was a member of the National Safeguarding Board. At the NSPCC he led on child protection in the digital age. His doctoral research was on the impact of fatal child abuse on local authorities.
Mark’s current and previous roles – in central government, the private sector and academia – provide him with a unique perspective on the children’s social care system in England. He is helping to drive more needs-based market shaping, genuine partnership working between commissioners and providers, and a relentless focus on demonstrably improving outcomes for children, young people and their families.
Robert has been the Chief Executive of the Institute of Money Advisors since 2014. He began his career in the third sector as a Citizens Advice Bureau volunteer, has fulfilled key roles in independent advice centres and local authorities and advice centre trustee board chairman.
As Head of Money Advice at Specialist Support, he had strategic responsibility for the delivery of national support services and management of stakeholder relationships.
Ken Lawrence has a wealth of experience in private equity both as a Partner at Gresham Private Equity and as Investment Director at Montagu Private Equity (part of HSBC) where he managed a portfolio of over 100 investments.
Ken has held non-executive board positions and worked closely with the enforcement market since 2002, witnessing the evolution of the industry through the 2014 reforms.
He has a strong understanding of the core principles behind the Ministry of Justice’s enforcement reforms and is very interested in continuing to drive this agenda through the IAG’s strategic objectives.
The success of our business depends on maintaining our reputation as a responsible and trusted provider of services for our clients, customers, employees and the communities in which we operate. For this reason, we take corporate social responsibility extremely seriously and apply three core principles that are designed to promote social value across the entire organisation.
- Accountable: policies and practices must deliver measurable benefits balanced across all stakeholders
- Transparent: clear procedures, open standards and independent scrutiny
- Ethical: balanced, responsive, intelligence-led practices to deliver positive outcomes for clients and customers
These principles are embedded across CDER’s end-to-end business model to ensure business strategy, innovation initiatives and operational practices reflect our responsibilities to all stakeholders, delivering tangible benefits to clients, individuals, the environment and the industry.
Commitment to these responsibilities is measured every day through our Service Quality Dashboards.