Local Authorities across the country trust CDER Group to recover their unpaid Council Tax. Using a combination of the best people, structured training and development and the latest technology we make every effort to maximise collection.
We understand that unpaid Council Tax hinders the provision of local services, ultimately affecting the most vulnerable in society. Our high collection rates are achieved while maintaining the lowest level of complaints in this challenging environment.
At CDER Group we manage each case referred to us on an individual basis, treating people fairly and with respect. We are always conscious that people may find themselves in a vulnerable position. When we identify potential vulnerability we make every effort to assist that person and signpost them to sources of free independent advice and assistance.
We have a dedicated Welfare Team who liaise directly with customers, clients and the advice sector to ensure no identified case of vulnerability progresses to enforcement unnecessarily.