CDER Group’s management team brings together the knowledge, experience and reputation from some of our industry’s most successful and progressive leaders. Our Executive Team members are active industry participants and are united in their commitment to driving the best outcomes for customers and clients, through fair engagement and an economically responsible approach.
PAUL CADDY | Director, Central Government Services
Prior to joining Phoenix Commercial Collections (now CDER Group) in 2013, Paul delivered a range of service and performance improvements as Group Operations Director with the Marston Group. He has successfully completed an MBA and a degree in Law and in 2010 was appointed as an Authorised High Court Enforcement Officer.
A past President of CIVEA, and member of the Enforcement Law Review Group and the Enforcement Regulation Group, Paul was central to the successful legislative and fee reforms of the 2014 Taking Control of Goods Regulations.Paul is acknowledged as an expert on enforcement legislation and he has published numerous articles and best practice documents.
Paul has engaged in extensive dialogue with the advice sector, including MIND, Advice UK, Lord Lucas, Money Advice Trust, the Consumer Credit Counselling Service, and Citizens Advice.
JOHN MASON | Director, Road Traffic and Road User Charging Services
John has wealth of experience in the parking and traffic enforcement debt recovery sector, having joined Westminster City Council’s parking enforcement division in the early days of civil enforcement in 1994. John went on to manage the City Council’s off street car park portfolio and in 2001 was appointed as Head of Enforcement and a Deputy Director at Transport for London (TfL) for the London Congestion Charging Scheme. John joined JBW Group in September 2014 after over 19 years in Local Government, and now leads the Road Traffic and Road User Charging Directorate for CDER Group.
LEE BROWN | Chief Operating Officer
Lee joined the industry in 1992 and, after completing a successful 10 years at Welcome Financial Services (FTSE 250) as their Director of Operations, he joined JBW in 2011 as our Chief Operating Officer. Lee is responsible for service delivery and operational excellence, whilst ensuring compliance to legislative and client requirements. As Chief Operating Officer Lee also holds a number of key account relationships and manages the Darlington operations centre.
JOHN SWEET-ESCOTT | Chief Technology Officer
John has 25 years experience in the IT industry and is CDER Group’s Chief Technology Officer. He ensures that our technology continues to lead the industry and delivers effective and compliant collections. John has previously led large engagements with significant UK clients including Lloyds TSB and BT. He is responsible for all of our systems, including IT and data security, client systems and process integration as well as the management of our growing team of IT professionals who ensure the smooth running of our systems. In addition to maintaining our compliance with ISO 27001 and GDPR, John is an proactive leader driving innovation and change to continuously improve our processes and use of technology.
HELEN ROBERTS | Head Of HR
Helen has a Master’s degree in Human Resource Management & Development and 16 years’ experience in Human Resources, nine in the sub-prime finance industry. Helen joined JBW in 2011 as Head of HR and has established an engaging HR strategy and supporting framework of policies and procedures across the group.
Leading CDER Group’s HR and training teams, Helen’s responsibility is at the heart of our customer service delivery. Helen manages recruitment processes to attract the right level and quality of candidates, and ensures employees receive the high standards of training and development support needed to maintain CDER’s quality and performance standards.
Helen also has overall responsibility for the management of our ISO 9001, 14001, OHSAS 18001 and Investors in People accreditations alongside social welfare initiatives such as the Healthy Workplace Charter.