The 2021 Collections and Customer Service Awards were held in Manchester on 24 November 2021. CDER Group are proud to won the award for Best Vulnerable Customer Support Initiative.
The judging panel provided the following comments: “CDER Group is an excellent example of a business challenging the culture of the industry to better support vulnerable customers. CDER is working with external partners to ensure vulnerable customers are protected. What’s more, their improved performance demonstrates that getting things right when it comes to vulnerability makes business sense too.”
This is the third award given to CDER Group this year in recognition of our initiatives to support customers facing difficulties managing the burden of debt. It follows recognition across the broader credit and collections sector including “Excellence in Social Inclusion” at the 2021 IRRV Excellence Awards, and “Helping Vulnerable Customers” at the 201 Credit Excellence Awards.
Nick Tubbs, CDER Group’s CEO, commented: “We are very pleased and honoured to see that CDER’s Vulnerability Strategy, developed by Carole Kenney our Director of Welfare and Customer Care, has been recognised as first class by leaders in Local Authority Revenues, the financial services and utilities sector and senior debt collection and credit risk professionals. We will continue to develop our capability in this area as we believe that fair resolutions are central to providing a quality service to our clients.”
