Position: Contact Centre Agent
Hours: Full Time (35 hours)
Shifts: Varying shift patterns between hours of 8am and 8pm
Location: Darlington
Salary: £24,000 basic + uncapped commission (£13.19 per hour) OTE £30,000
Contract: Permanent
Are you a people person with a flair for communication? Do you thrive in a fast-paced environment where every call brings a new challenge? If so, we have the right job for you!
A bit about us
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.
We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.
As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.
At CDER Group we understand that life never stops, that’s why we are all about flexibility and support! We’re dedicated to helping you succeed, which is why we offer a variety of shift patterns.
Why You’ll Love Working with Us:
🌟 Top 100 Company: Voted as one of the Top 100 companies to work for two years running,
🌟 Ethical and Compliant: We collect debt ethically and in accordance with our award-winning, industry-leading Fairness Charter.
🌟Award winning in our industry: CDER Group is the UK’s fastest growing provider of debt management solutions for the public sector!
🌟 Career Development: We are Investors in People Silver accredited, demonstrating our commitment to staff, in training, in development, and in helping you achieve your career goals. Enjoy full training and a chance to earn while you learn (sponsored qualifications),
🌟 Great Perks: Competitive salaries, commission schemes, flexibility in working hours (35-hour work week with varying patterns), generous annual leave, social events, enhanced family leave and shopping discounts via our bespoke platform, Hosho and many more.
🌟 Equality, Diversity and Inclusion – CDER Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Sound good so far…?
Your Responsibilities:
- Answering Calls: Ensure incoming telephone calls are answered promptly and responses are in line with company guidelines and procedures.
- Adhering to Guidelines: Ensure responses adhere to all applicable internal and external guidelines.
- Providing Feedback: Provide feedback to the Contact Centre Team Leader on the volume and type of cases being handled.
- Logging Calls: Use appropriate systems to maintain accurate records for both clients and customers.
- Negotiating Solutions: Balance the needs of customers with those of CDER Group to negotiate effective solutions
Are You What We’re Looking For?
- Excellent Communicator: You have outstanding phone skills and can communicate clearly and effectively.
- Positive Attitude: Your enthusiasm and empathy shine through in every customer interaction.
- Quick Learner: You pick up new information quickly and adapt to changing situations.
- Team Player: You thrive in a collaborative environment and contribute to a supportive team spirit.
And if that’s not exciting enough! 🎁
- Enjoy a contribution of up to £20 per month towards your gym membership.
- Company pension scheme.
- Access to our 24/7 employee assistance programme.
- Company sick pay to support you when you need it.
- A very generous referral programme.
- Discounts and savings through our exclusive staff rewards platform.
- Casual dress code.
- Free onsite parking (excluding City of London locations).
- Loans for travel expenses.
- Benefit from our cycle to work scheme.
- Start with 25 days holiday, increasing to 28 days. Plus, celebrate with extra days off each year, thanks to non-working bank holidays!
- Enjoy regular subsidised social events.
- Voluntary service opportunities to a charity of your choice – up to two days paid per year.
- Recognition through our long service awards.
- Enhanced family leave.
- Flexible working hours to suit your lifestyle.
- Purchase up to five extra holiday days per year.
- Death in Service Benefit.
- Unlimited coffee and tea with healthy snacks provided weekly.
Ready to Join Us?
If your phone skills are off the hook, we’d love to hear from you! Apply now and start your journey with CDER Group, where you can make a real difference while growing your career.
CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.
If you require any assistance or accommodation due to a disability, please contact the HR department.