Position: Welfare Assistant
Department: Welfare
Location: Bolton
Salary Banding: £23,000 – £26,000
Reporting to: Welfare Supervisor
Hours: Full Time – 35 hours over 5 days / Monday – Friday
Contract: Permanent
About CDER Group
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.
We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.
As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.
Introduction
This role is based in Bolton and reports to the Welfare Supervisor. This role is responsible for assisting the Welfare Supervisor in the day to day running of the Welfare department. Your usual point of contact will be the Welfare Supervisor who is responsible for the majority of your workload.
What’s in it for you? 🎁
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- Casual dress
- Free onsite parking (excluding City of London)
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice – up to two days per year
- Long service awards
- Enhanced family leave
- Hybrid working
- Working hours that are flexible
- Extra holiday days available to buy, up to five days per year
- Death in Service Benefit
- As if that wasn’t enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week
Responsibilities
- Ensure that incoming post is opened and categorised in a timely manner and responses are in line with company guidelines and procedures
- Assist in the case management of vulnerable customers
- Handle welfare related incoming and outgoing calls
- Assist in affordability assessments for potentially vulnerable and vulnerable customers
- Assist in the monitoring and managing of customers referred to external debt advice agencies
- Any other ad hoc tasks that may be required
Personal qualities, experience and skills
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- Excellent verbal and written communication skills
- Excellent typing skills
- Self-motivated with the ability to work under pressure and in difficult situations.
- An eye for detail and the ability to spot trends
- Good working knowledge of Microsoft Office 2000 or later, particularly Word, Outlook and Excel
Ready to Join Us?
Apply now and start your journey with CDER Group, where you can make a real difference while growing your career.
CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.
If you require any assistance or accommodation due to a disability, please contact the HR department.