Position: Welfare Assistant
Department: Welfare
Location: Bolton Office
Salary: £25,000 to £28,000 pa
Reporting to: Welfare Supervisor
Hours: 35 hours per week, Monday to Friday
About CDER Group
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.
We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.
As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.
Introduction
This role is based in Bolton and reports to the Welfare Supervisor. This role is responsible for assisting the Welfare Supervisor in the day to day running of the Welfare department. Your usual point of contact will be the Welfare Supervisor who is responsible for the majority of your workload.
What’s in it for you? 🎁
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral program
- Discounts and savings available on our bespoke staff rewards platform
- Casual dress
- Free onsite parking (excluding City of London)
- Loans for travel
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice – up to two days per year
- Long service awards
- Enhanced family leave
- Extra holiday days available to buy, up to five days per year
- As if that wasn’t enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week
Responsibilities
- Ensure that incoming post is opened and categorised in a timely manner and responses are in line with company guidelines and procedures
- Assist in the case management of vulnerable customers
- Handle welfare related incoming and outgoing calls
- Assist in affordability assessments for potentially vulnerable and vulnerable customers
- Assist in the monitoring and managing of customers referred to external debt advice agencies
- Any other ad hoc tasks that may be required
Personal qualities, experience and skills
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- Good level of education including GCSEs in Maths and English is essential
- IT literate, proficient in Microsoft Office Packages
- Good communication in English
- Call centre experience
- Customer service
- Reliable
- Organised
- Resilience
- Capacity to work effectively whilst remaining calm under pressure
- Confident
- Team Player
- Self-sufficient
- Take pride in presentation of work
- Take pride in ensuring accuracy and attention to detail
- Excellent written and verbal communication skills
- Ability to make own decisions and problem solve
- Ability to work under pressure in a fast-paced and busy environment
- Ability to deal with confidential information and maintain confidentiality
- Ability to work independently
Ready to Join Us?
Apply now and start your journey with CDER Group, where you can make a real difference while growing your career.
CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.
If you require any assistance or accommodation due to a disability, please contact the HR department.