Position: Assistant Revenue Internal Processor
Department: Operations
Location: Darlington Office
Salary: £24,479.00
Reporting to: Head of Enforcement
Hours:Full Time – 35 hours over 5 days / Monday – Friday
About CDER Group
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.
We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.
As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.
Introduction
This role supports the overall management function of NNDR’S from start to finish in a generalist capacity.
What’s in it for you? 🎁
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral program
- Discounts and savings available on our bespoke staff rewards platform
- Casual dress
- Free onsite parking (excluding City of London)
- Loans for travel
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice – up to two days per year
- Long service awards
- Enhanced family leave
- Hybrid working
- Extra holiday days available to buy, up to five days per year
- As if that wasn’t enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week
Responsibilities
- To ensure that CDER maximise the collection of all NDR debts received from our clients. The role is based within our internal enforcement operation based in our Darlington office. You will be responsible for all NDR cases from their receipt to their ultimate return to the client including verifying address details, company status and monitoring the timeliness of enforcement visits.
- You will be required to liaise with our Enforcement Agents, Enforcement Support, our Clients, Client Managers and Debtors by phone and email.
- Responsibilities
- Monitoring the progress of all NDR cases, in particular the timeliness of enforcement visits and any follow up visits required
- Monitoring “On Hold” NDR cases and ensuring that any queries that resulted in the hold are resolved quickly and efficiently and that the case progresses
- Making outbound calls to enforcement agents to establish timelines and the status of NDR cases where this information is not available on Edge
- Making outbound calls to client NDR departments to clarify points that the enforcement agent may have encountered when visiting and meeting the debtor
- Make outbound calls to debtors when the case falls outside of EA control, to maximise revenue.
- To handle calls from enforcement agents and occasionally from our clients and debtors
- Carry out ad-hoc company searches and follow required trace procedures to establish the status of companies if and when required
- Ensuring that cases where a previously agreed payment arrangement is broken are progressed to an enforcement visit
- Ensure cases are returned correctly and with full informative notes for the client
- To provide a monthly report to the enforcement support manager detailing client NDR performance in general and highlighting matters of concern, including individual enforcement agents’ suitability to NDR enforcement
- To keep up to date regarding business rates legislation, process, procedures and policies
- To undertake any other duties as may reasonably be required and compatible with and/or arising from those listed above or directed by the Enforcement Support Manager
Personal qualities, experience and skills
- Good level of education
- Knowledge of the debt enforcement industry preferred
- Reliable
- Organised
- Resilience
- Capacity to work effectively whilst remaining calm under pressure
- Confident
- Team Player
- Self-sufficient
- Take pride in presentation of work
- Excellent written and verbal communication skills
- Ability to make own decisions and problem solve
- Ability to work under pressure in a fast-paced and busy environment
- Ability to deal with confidential information and maintain confidentiality
Ready to Join Us?
Apply now and start your journey with CDER Group, where you can make a real difference while growing your career.
CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.
If you require any assistance or accommodation due to a disability, please contact the HR department.