Position: Learning and Development Specialist (Design & Delivery)
Department: Learning and Development
Location: Darlington
Salary: In the region of £40,000
Reporting to: Group Learning and Development Manager
Hours: 35 hours, Monday to Friday (Hybrid – 2 days from home after successful probation)
Travel: Required to work and travel across Group site offices as needed
About CDER Group
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.
We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.
As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.
Introduction
We’re looking for a Learning and Development Specialist (Design & Delivery) to join our expanding team and play a key role in creating and delivering high-quality learning experiences across the Group.
This role is focused on the end-to-end design, development, and delivery of training, ensuring our people have the skills, knowledge, and behaviours needed to perform effectively in their roles.
You’ll design and deliver training across key areas including contact centre operations, induction and onboarding, management development, and practical and behavioural skills.
You’ll create engaging, modern learning solutions using blended approaches, digital platforms, and AI tools to maximise learner engagement and impact.
What’s in it for you? 🎁
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- Casual dress
- Free onsite parking (excluding City of London)
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice – up to two days per year
- Long service awards
- Enhanced family leave
- Working hours that are flexible
- Extra holiday days available to buy, up to five days per year
- Death in Service Benefit
- As if that wasn’t enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week
Responsibilities
- Design and develop high-quality, engaging learning solutions using blended learning approaches (classroom, virtual, and digital).
- Deliver impactful training sessions across the Group, both face-to-face and virtually.
- Lead the design and delivery of key programmes including induction, onboarding, management development, and operational training.
- Create digital learning content using tools such as Articulate, EasyGenerator, and AI-supported platforms.
- Ensure all training is aligned to business processes, systems, and required skill levels across roles.
- Evaluate the effectiveness of learning through feedback, assessment, and performance data.
- Continuously improve training content and delivery methods based on insights and evolving business needs.
- Support the development of consistent training standards and materials across the Group.
- Champion engaging, practical, and learner-focused training approaches.
About You
You’ll be a confident and creative L&D professional with strong experience in training design and delivery within an operational environment. You’ll be passionate about creating engaging learning experiences and bringing content to life through high-quality facilitation.
You will have:
- Proven experience in designing, developing, and delivering training programmes.
- Strong understanding of the full learning cycle (design, delivery, and evaluation).
- Excellent facilitation and presentation skills (both classroom and virtual).
- Experience creating digital and blended learning solutions.
- Working knowledge of e-learning authoring tools such as Articulate, EasyGenerator, or similar.
- Ability to translate complex processes into clear, engaging training content.
- A proactive approach to improving learning and driving consistency across training.
- A learning and development qualification such as CIPD (desirable).
Ready to Join Us?
Apply now and start your journey with CDER Group, where you can make a real difference while growing your career.
CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.
If you require any assistance or accommodation due to a disability, please contact the HR department.